Customer Service Care Associate
Resume:
L I S A L H A R P E R
*******@***.***
Columbus, OH, OH 43228
PROFESSIONAL SUMMARY
Dependable delivery professional knowledgeable about local roads and drives vehicles up to Van size. Devoted to consistently satisfying customers with fast service and undamaged goods. Safety-oriented and hardworking with skills to maintain and repair vehicles.
Dependable delivery industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
Hardworking delivery driver focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.
SKILLS
Customer service Safe driving
Local routes understanding Vehicle maintenance
Delivery schedule development Drive vehicles
Plan routes Serve customers
Customer relations Verbal communication
EXPERIENCE
eBay Seller, Self, Jul 1998 Current, Columbus, OH, Cell Lent customer service and communications support via email, text, phone, or live chat.
Documented FAQs and areas of concern to assist buyer inquiries. Prepared items for online sale, listing key selling points and considerations. Leveraged digital tools to promote account growth. Listed for-sale items online with detailed photographs and descriptions. Posted and sold collectibles and other items online. Kept inventory stocked and organized to quickly meet customers' order demands. Calculated taxes owed and made on-time payments to keep business operations compliant with state and federal laws.
Handled payments with high accuracy, minimizing bookkeeping errors and customer service issues.
Connected with reliable service providers to support web pages, advertising, and check-out processes.
LH
Established profitable pricing structures by correctly building in costs such as inventory, marketing, and shipping.
Responded quickly to complaints and inquiries, maintaining high satisfaction with exceptional service.
Delivery Driver, DD, Sep 2021 Current, Columbus, Ohio Researched and traveled most direct route and delivered items on schedule or ahead of schedule.
Complied with established company policies and procedures and DOT regulations to maximize road safety.
Loaded and unloaded vehicle, delivered packages to customers' doors, and collected payments upon delivery when required.
Addressed customer complaints and proactively implemented resolutions to promote repeat business.
Followed prescribed routes and time schedules to attain on-time delivery. Reviewed orders before delivery and confirmed completeness and proper invoicing to optimize customer service.
Handled bagged products with care and delivered to customers in pristine condition.. Stayed in open communication with the dispatch team to keep customers updated and last-minute for sudden schedule changes.
Verified contents of inventory loads against shipping papers. Used local road knowledge and GPS applications to plan the most efficient routes and work around issues like accidents and construction. Pet Care Associate, City Pets, Jun 2013 Aug 2021, Chicago, Illinois Monitored pets for behavioral or health issues and promptly addressed concerns with owner.
Walked and bathed dogs for proper exercise and cleanliness. Cleaned facility and kennels using broom to sweep, hand-held sprayers to remove debris, and soapy water or cleaning solution to sanitize. Washed laundry, including cleaning cloths, blankets, and items in pet kennels and cages.
Fed and refilled water dishes for animals daily.
Greeted customers and assisted with check-in and check out process. Observed playgroups to ensure safety of pet participants. Performed grooming activities including baths, trimming nails, and shaving. Observed playgroups to monitor safety of pet participants. Educated clients and answered questions regarding dietary products, medications, and supplies.
Recorded feeding schedules, appearance, and behavior to adhere to needs of assigned pets.
Completed daily cleaning of pet areas using disease control protocol to provide sterile environment.
EDUCATION
High School Diploma Jun 1982
Franklin Heights High School Columbus, Ohio
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