Customer Service Scheduling Manager

PATRICIA TAYLOR WALLACE

901-***-**** ************@*****.***

Experienced leader with deep and extensive experience in high volume manufacturing and distribution centers and service-focused businesses. Consistent record of delivering high quality results, cost controls, and excellent customer service. Proven track record of supplier management with deep problem-solving experience. Self-motivated, detail driven, and committed to organizational priorities while managing multiple projects.

EXPERIENCE

STRIKE KING LURE COMPANY / RATHER OUTDOORS

REPLENISHMENT MANAGER/BUYER – 1997-PRESENT

Maintains strong relationships with suppliers, places purchase orders through Materials Required Planning, and focuses on keeping inventory levels high in-season and low in the off-season

During the COVID-19 pandemic, successfully maintained stock even as inventory was moving at an exceptionally fast pace, by coordinating and expediting raw materials and finished goods

Oversaw moving of production and packaging to Costa Rica, resulting in significant cost savings and allowing for a prioritized focus on buying materials

Supports suppliers in obtaining CAFTA documents necessary for shipping

Additionally, fulfilled the responsibilities of Scheduling Manager, coordinating with factories in Mexico and Costa Rica, supplying materials needed, and scheduling shipping

SMART CHOICE, INC.

PRESIDENT – 1996-1997

Provided legal services such as incorporating small companies and preparing wills

AMERICAN METAL PRODUCTS COMPANY

MATERIALS MANAGER – 1987-1996

Planned a model and options production line and standard production line for a Fortune 500 company

Scheduled production, planned for buying required raw materials based on forecasted sales.

Maintained inventory of raw and finished goods, handled customer inquiries, and prepared shipping and export documents

POLAR KRAFT MANUFACTURING COMPANY

SALES COORDINATOR – 1980-1987

Received orders from dealers and representatives, made sales calls, and represented the company at trade and retail shows

Processed orders, invoices, warranties, bids, projections, scheduled productions, issued titles, and assisted dealers with financing

Supervised receptionists, dock workers, and drivers

References available upon request

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