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Customer Service Code 10

Location:
Durban, KwaZulu-Natal, South Africa
Posted:
September 29, 2022

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Resume:

CURRICULUM VITAE

OF

Londiwe Cherity Blignaut

Postal Address: No 69 Towerhill Place, Hillgrove, 4037

Contact no: 067*******

PERSONAL PARTICULARS

Date of birth : 30 October 1983

Identity No : 831***-****-***

Languages : English, Isizulu

Email address : adssog@r.postjobfree.com

Driver license : Code 10

Status : Unemployed

EDUCATIONAL QUALIFICATIONS

School attended : Matshitsholo High School

Certificate Obtained : Matric

Year Obtained : 2001

TERTIARY QUALIFICATION

Institution : Umfolozi College (Richtek campus)

Year obtained : 2004

Qualification : N4 in Financial Management

: N5 in Business Management

: N6 in Business management

WORKING EXPERIENCE

Employer : Standard Bank of South Africa

Position : Front line Teller

Date of Employment : 1 October 2006 - 30 June 2015

Employer : Sasuka recycling (Mpact Limited)

Position : Administration officer

Date of Employment : 1 July 2015 - 31 May 2018

Employer : AVBOB

Position : Sales Representative

Date of Employment : 1 June 2019- 30 November 2019

Other Duties Performed : Team Leader Tellers

: Enquiries

: Foreign Exchange Consultant

: ATM Custodian

: Treasury Custodian

TRAINING ATTENDEND

Tellers : Standard Bank

Foreign Exchange : Standard Bank

ATM Custodian : Standard Bank

Treasury Custodian : Standard Bank

Team leader Tellers : Standard Bank

Firefighting Awareness : Sasuka recycling

PERSONAL ATTRRIBUTES

Honesty, Intergrity, Willingness to learn, Receptive to ideas, Openness,

Assertive, Innovative, Ability to work under pressure, Confident & Trustworthy.

Duties:

Attending and investigating on queries effectively and efficiently.

Ensuring that good customer service standard is maintained and improved.

Accurately capturing and processing of electronic transactions.

Paying out and taking in of cash with accuracy and speed.

Identify customer needs and where necessary refer to correct department.

Hand out Cheque books and master cards to customers according to procedures.

Issue automated teller machine cards and personal identification number.

Electronic logging and following up of customer complaints and queries.

To provide customer service and assistance over the counter.

Identify sales, leads and pass it on.

Loading cash at the ATM

Sending money to other countries (Inwards TT, Outwards TT, Money gram, Exchange of Foreign notes)

Arrange the payroll for the Workers and Suppliers.

Calculate over time worked

Maintain duty register

Issue leave form to staff

Manage large amounts of inbounds and outbound calls in a timely manner

Identify customers’ needs clarify information research every issue and research every issue and provide solutions or alternatives.

Seize opportunities to up sell product when they rise.

COMPETENCIES AND SKILLS

Good customer relations.

Computer literacy- MS Word, MS Excel Word Perfect & Power Point.

Ability to interpret and apply legislation, procedures and policies.

Ability to work under pressure, independent and as a team.

Accuracy and numerical skills.

Analytical thinking and problem solving skills.

Communication skills – verbal and written, with public.

Open to new ideas and changes

REFERENCES

Name : Themba Zulu

Employer : Sasuka Recycling (Mpact Limited)

Tel. no : 067*******

Name : Cedric Mbutho

Employer : Standard Bank

Tel. no : 063-***-****

Mentor : Witness Buthelezi

Employer : Department of Correctional Services

: Westville Prison

: 031-***-****

: 072-***-****

: adssog@r.postjobfree.com



Contact this candidate