Customer Service Code 10
Resume:
CURRICULUM VITAE
OF
Londiwe Cherity Blignaut
Postal Address: No 69 Towerhill Place, Hillgrove, 4037
Contact no: 067*******
PERSONAL PARTICULARS
Date of birth : 30 October 1983
Identity No : 831***-****-***
Languages : English, Isizulu
Email address : *********.******@*****.***
Driver license : Code 10
Status : Unemployed
EDUCATIONAL QUALIFICATIONS
School attended : Matshitsholo High School
Certificate Obtained : Matric
Year Obtained : 2001
TERTIARY QUALIFICATION
Institution : Umfolozi College (Richtek campus)
Year obtained : 2004
Qualification : N4 in Financial Management
: N5 in Business Management
: N6 in Business management
WORKING EXPERIENCE
Employer : Standard Bank of South Africa
Position : Front line Teller
Date of Employment : 1 October 2006 - 30 June 2015
Employer : Sasuka recycling (Mpact Limited)
Position : Administration officer
Date of Employment : 1 July 2015 - 31 May 2018
Employer : AVBOB
Position : Sales Representative
Date of Employment : 1 June 2019- 30 November 2019
Other Duties Performed : Team Leader Tellers
: Enquiries
: Foreign Exchange Consultant
: ATM Custodian
: Treasury Custodian
TRAINING ATTENDEND
Tellers : Standard Bank
Foreign Exchange : Standard Bank
ATM Custodian : Standard Bank
Treasury Custodian : Standard Bank
Team leader Tellers : Standard Bank
Firefighting Awareness : Sasuka recycling
PERSONAL ATTRRIBUTES
Honesty, Intergrity, Willingness to learn, Receptive to ideas, Openness,
Assertive, Innovative, Ability to work under pressure, Confident & Trustworthy.
Duties:
Attending and investigating on queries effectively and efficiently.
Ensuring that good customer service standard is maintained and improved.
Accurately capturing and processing of electronic transactions.
Paying out and taking in of cash with accuracy and speed.
Identify customer needs and where necessary refer to correct department.
Hand out Cheque books and master cards to customers according to procedures.
Issue automated teller machine cards and personal identification number.
Electronic logging and following up of customer complaints and queries.
To provide customer service and assistance over the counter.
Identify sales, leads and pass it on.
Loading cash at the ATM
Sending money to other countries (Inwards TT, Outwards TT, Money gram, Exchange of Foreign notes)
Arrange the payroll for the Workers and Suppliers.
Calculate over time worked
Maintain duty register
Issue leave form to staff
Manage large amounts of inbounds and outbound calls in a timely manner
Identify customers’ needs clarify information research every issue and research every issue and provide solutions or alternatives.
Seize opportunities to up sell product when they rise.
COMPETENCIES AND SKILLS
Good customer relations.
Computer literacy- MS Word, MS Excel Word Perfect & Power Point.
Ability to interpret and apply legislation, procedures and policies.
Ability to work under pressure, independent and as a team.
Accuracy and numerical skills.
Analytical thinking and problem solving skills.
Communication skills – verbal and written, with public.
Open to new ideas and changes
REFERENCES
Name : Themba Zulu
Employer : Sasuka Recycling (Mpact Limited)
Tel. no : 067*******
Name : Cedric Mbutho
Employer : Standard Bank
Tel. no : 063-***-****
Mentor : Witness Buthelezi
Employer : Department of Correctional Services
: Westville Prison
: *******.**********@***.***.**
Contact this candidate