Customer service

Mariah Armes

**** *. **** *** ******** Id *****

Cell: 208-***-****

Email: ************@*****.***

I have 20+ years of experience in retail, customer service, and small business management. I’ve worked with a variety of point-of-sale systems and have experience with Microsoft Office software. I’m eager to bring my creativity, friendliness, problem-solving skills, and dedicated work ethic to your team.

Work History:

QVC: Idaho remote position.

●Customer Service: Assisting customers with all their needs including updating account information, sales, credit card information, and past due payment balances. This position required active listening, the ability to deescalate emotions of hostile customers and basic computer skills.

Supervisor: Deidre Lizotte team 216

May 2021 to July 202

Aquarium of Boise: Aquariumboise.net

64 N Cole Rd, Boise ID 208-***-****

● Reception: This position required basic computer skills and include greeting and checking in guests. Answering incoming phone calls and emails. Managing the aquarium's calendar of tours and events. Scheduling tours and events via phone, email, and in person. Directing donation inquiries to and from the aquarium to the correct team leader or manager.

● Sales and customer service: Tending to the aquarium’s gift shop. Selling, displaying, rotating, handling returns, and assisting in ordering giftshops merchandise. Handling customer’s questions and complaints. Helping them find the correct team member that could answer their questions and educate them on our exhibits and animal life. For complaints that I did not have the authority to resolve I assisted them in finding the correct team leaders or manager that could aid them.

Supervisor: Lyla Workman

June 2018 to March 2021

Self-employed:

● I ran my own business selling vintage books, a work of poetry written by me, art, and hand-crafted goods. I had some of my goods on consignment at the ArtistBlue Gallery in Nampa Idaho and

participated in art festivals around the Treasure Valley. 2011-2019

ArtistBlue Gallery Address:1509 Caldwell Blvd #1175, Nampa, ID 83651 Phone:208-***-****

Dr's Goodman & Partridge OBGYN: PO Box 6730 Chandler AZ 85246 480-***-**** www.AzMomDoc.com

● Data entry: Scanning records and entering them into patient charts. This position included the use of 10 ten-key typing.

Office Manager: Susie Rodgers September 2007 to June 2008

Andersen Springs Salon and Day Spa: 1949 W. Ray Rd #10 Chandler AZ 85224 480-***-****

● Nail Technician: I Gave Manicures and Pedicures to a steady clientele of 30+ people

developing strong customer service skills. Managed Inventory and my client records of the appointments and personal requirements for services.

● Front Desk: Appointment Setting for other technicians in salon. Checked out salon clientele after their

appointments.

Owner and operator: Paula Bigos April 2004 to April 2006,

Zodiac Gifts and Books: 9617 Metro Parkway Suite 1167, Phoenix AZ. 85051 623-***-****

● Assistant Manager: Responsible for training employees and facilitating communication

between employees and management in addition to other duties described below.

● Administrative Assistant: Handled appointment scheduling, bill collection, phone reception and

clerical duties.

● Customer Service: Handled returns, customer complaints, and special orders.

● Visual design: Arranged placement of stock and store displays.

● Inventory control: Oversaw inventory orders and managed in-store stock as well as Calculating rates of inventory movement.

Supervisor: Manager Virgil Hunt, Owner Suzette Hunt

“Employee of the Year” for four consecutive years: 1997 to 2001

November 1997 to February 2002 then again April 2003 to January 2004

Education history:

Academy of Nail Technology: 3553 W. Northern Ave. Phoenix Az 85051 602-***-****

● In addition to learning a branch of cosmetology. The curriculum had a strong focus on customer service and basic small business management skills. Attended April 2003 to November 2003

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