Taiesha L. Penniman
adssnt@r.postjobfree.com
SKILLS & ABILITIES
Ability to work accurately in a fast-paced environment.
Ability to multi-task in fast-paced setting.
Over 10 years of successful experience as Delta Ramp Agent
Crossed-trained in several operational areas including Delta Occupational Health, Delta Cargo, and customer service and Human Resources
Working knowledge of various systems and software programs including:
PC and Mac operating systems
Data Entry
Baggage scanner
Microsoft Word
EMPLOYMENT
Delta Air Lines
Human Resources – Discrepancies Dept Atlanta, GA 2017-2020
Reviewed and corrected timecards
Submitted overtime reports
Customer Service Agent (Ramp) – Delta Airlines Atlanta, GA 2007-2017
Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft
Guide incoming and departing aircrafts from the gate positions to ensure on-time connections
Safely drive and operate ground equipment, including tugs, belt loaders, and tow tractors
Utilize computers to read, enter, and operate baggage scanners
Assist with record keeping and documentation to ensure baggage and cargo are routed correctly to passenger's destination
Responsible for safely operating ground service equipment (i.e. tugs, tow trackers, belt loaders, etc.)
Worked in several operational areas including transfers, bag room and ramp operations
Tracked baggage of passengers who miss connecting flights to ensure that items are tagged and loaded to appropriate flight
Merchandiser/Stocker – O’Reilly’s Auto Parts Forest Park, GA 2005-2007
Processed freight check-in of special-order parts and store stock
Managed daily returns which included: new, core, and warranty part returns
Package Handler – FedEx Ellenwood, GA 2005-2007
Utilized “hand-to-surface” methods for all package handling
Loaded and unloaded packages onto/from delivery vehicles, trailers, pallets, conveyor system carts and load gratings
Determined appropriate conveyor system by scanning packages, reading labels and charts, verifying numbers, and memorizing information and sorted packages
Console Line Operator – Meridian Automotive Industries Grand Rapids, MI 2000-2005
Provided electrical wiring for console of Cadillac Escalade automobiles
Installed all components of console: side panels, radios, carpet, side panels
Operated forklift
Customer Service Representative – Grand Valley Medical Health Center Grand Rapids, MI 2005-2006
Greeted patients with friendly, professional demeanor
Checked in patients for assessments & appointments
Scheduled patient appointments
Answered all incoming calls
Assisted patients with range of motion therapy
EDUCATION
Everest Institute 2008-2009
MA Certification
References Available Upon Request