Customer Service Representative

SAMUEL A. OSHIFESO

080-***-***** Email: ***********@*****.***

Seasoned customer service professional with over 4+ years of experience in Inbound and Outbound customer service representative. Proven ability to provide world-class customer service through providing product recommendations, answering questions, and resolving complaints.

• HTML, CSS, JAVASCRIPT • BOOTSTRAP

• Service standard compliance • Good listening skills

• Relationship Building • Credit card processing

• Inbound And Outbound Calling • Sales expertise

• Bagging and Packaging • Refunds and exchanges

• Refund Handling • Time management skills

• Point-of-sale system operation • Product Knowledge

• Customer Complaint Resolution • Customer Direction Golden Chance Lotto Lagos, Nigeria

Customer Service Representatives 2020- 2021

• Enter client information into databases quickly and with minimal errors.

• Enter customer interaction details in Excel Spreadsheet to track requests, document problems and record solution offered

• Improve customer satisfaction ratings by addressing issues and fostering timely resolution.

• Manage customer relations and customer service through daily communication and interaction.

• Remain calm during periods of high volume or unusual events to maintain operating standards and set positive example for team.

• Field customer questions regarding available merchandise, sales, current prices and upcoming company change

• Achieve and consistently exceeded revenue quota through product and service promotion during routine calls.

• Respond to customer requests for products, services and company information.

• Develop and updated spreadsheets and databases to track, analyze, and report on performance and sales data. Mountain of Fire & Miracle Ministries Lagos Nigeria Sales Executives Officer/Customer Service 2017-2020

• Took customer orders, input information into database, tracked orders, and resolved customer issues.

• Authored and created promotional advertising, designed product labels, communicated daily with team members.

• Write press releases, technical articles, and composed material data for national publications and web implementation.

• Designed multi-function database to track information, client activity, and input and track sales, and manage all publication and advertising accounts.

• Designed, built, and maintained corporate website and manage B2B e-commerce online store.

• Created backup system of all relevant files/documents in the event of computer crash.

• Reviewed and updated web page links and content

WORK EXPERIENCE

SKILLS

PROFESSIONAL SUMMARY

YOMEY ENGINEERING COMPANY Lagos, Nigeria

Operational Supervisor 2015 – 2017

Perform complex and advanced assembly of products according to established specifications and instructions.

Perform equipment assembly according to engineering drawings.

Perform pre-assembly activities such as cleaning and lubricating.

Ensure all log books are maintained according to standard operating procedures.

Perform high precision calibration and advanced adjustments using testing instruments.

Perform cleaning of all parts as per established cleaning procedures.

Conduct product testing and performance testing and record the results.

Develop preventive maintenance procedures to avoid any breakdowns and failures. SAMADEX ART PLC Lagos, Nigeria

Graphics Design & Screen Printing 2010 – 2014

• Responsible for setting up and adjusting the screen-printing press for proper registration and optimum press speed.

• Operate a screen press to print on various types of substrates, print jobs including (6) multicolor jobs and difficult inks.

• Accountable for the quality and quantity of production.

• Printed designs on textiles, such as cloth, towels, bath cloths, sheets and pillowcases.

• Set register guides along edge of printing table at intervals specified for pattern repeat.

• Poured color paste onto screen and positioned screen against guides over cloth.

• Drew squeegee across screen to press color paste through open portion of screen and print design.

• Repeated process with different screen for each color in design.

• Washed screens with water and solvent to remove color paste.

• Applied glue and tape to holes in screens in order to repair leaks.

• Examined job orders to determine details such as quantities to be printed, production times, stock specifications, colors and color sequences.

University of Ibadan, Nigeria B.Sc. Wood Product Engineering EDUCATION

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