Customer Service System Administrator
Resume:
Ernest C. Garvin
Mt. Vernon, NY 10550
*****@*****.***
Profile
IT Operations Manager - System Administrator. Over 25 years experience in the Computer and Customer Service Industry. I have outstanding negotiating and troubleshooting skills. I have proven accomplishments in dealing with end users, clients and Vendors in service delivery and problem resolution.
Strengths in:
Problem Solving, Negotiating and Customer Service Capabilities
Knowledge of insurance accounting – premium receipts and disbursements
Customer complaints resolution
IBM AS400 I-Series Mid Range Operations
Cost control and reduction of IT expenditures
Skills Summary
Management
Conducted smooth administration of Computer operations in a fast-paced office
Supervised Monthly Accounting Batch Processes to make sure went smoothly
Utilized interpersonal, negotiation & communication skills when dealing with numerous third party vendors
Customer Service
Utilized courteous and professional communications with clients and subordinates
Serviced over 100 end users with customer service in systems they utilized
Met with team to identify strategies for improved efficiency.
Research
Excellent problem solving skills and research techniques used when researching, analyzing and resolving complex issues regarding Insurance issues for Management
Called upon research skills to gather Insurance account history when generating answers for Management.
Education
High School Diploma ~ City Mount Vernon High School ~ Mount Vernon, NY
Employment Background
Hub International Northeast ~ New York, NY (1985 - 2015)
Operations Manager / System Administrator (1993-2015)
Reviewed in-place processes, detected potential problems, determined solutions for streamlining effectiveness and applied preventive measures.
Responsible for two of the company’s main Computer Systems (AS400/VRC) maintenance, processing, printing and distributing of finished products
Assisted the IT CIO with the annual process of creating budget for IT
Supervised a team of two employees responsible for processing, printing and distributing invoices, checks and other Accounting reports
Responsible for various Accounting Processes – Cash Receipts, Cash Disbursement on daily basis and updating the Monthly processes then printing and distributing the reports to Management
Assisted in the implementation and follow-through of several ideas
Utilized professional communication and problem solving skills with (end-users) clients
Implemented interpersonal and communication skills when assisting staff with difficult vendors
Operations Manager (1985-1993)
Responsible for all Computer Systems maintenance, backups, restores, processing, printing and distributing of finished products
Assisted the IT Manager with the process of creating and designing the annual budget for IT
Supervised a team of three employees responsible for processing, printing and distributing invoices, checks and other Accounting reports
Responsible for various Accounting Processes – Cash Receipts, Cash Disbursement on daily basis and updating the Monthly processes then printing and distributing the reports to Management
Trained Insurance employees in various Word Processing and AS400 System applications
Assisted in the implementation and follow-through of several ideas
Utilized professional communication and problem solving skills with (end-users) clients
Reviewed and resolved discrepancies with accounting documents
Provided feedback to staff concerning customer service procedures
Implemented interpersonal and communication skills when assisting staff with difficult callers
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