Customer Service Representative

Angele kamga Fotso

Phone: +1-508-***-****

***********@*****.***

summary

I am a motivated Customer service professional with strong ability to multi-task, prioritize, and manage time effectively. Interested in the position of Customer Service Representative, offering ability to handle high volume calls, active listening skills, and proven ability to resolve customer complaints in a professional manner.

Technical Skills

•Key Skills include

• Adept at Providing Computer Support

• Skilled in Systems Troubleshooting

• Possess In-Depth Knowledge of Numerous Software Packages and Operating Systems

• Top Customer-Service and Help Desk Skills

professional experience

Trinity health services Waltham, MA

Customer service representative manager 2022 – present

Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items

Collaborate with other professionals to improve customer service

Help to train new employees and inform them about the company’s customer management policies

Speedy Call Center Southbridge, MA

Call center representative 2019 - 2022

Took customer calls and provided accurate, satisfactory answers to their queries and concerns

De-escalated situations involving dissatisfied customers, offering patient assistance and support

Called clients and customers to inform them about the company’s new products, services and policies

Guided callers through troubleshooting, navigating the company site or using the products or services

Venture Community Services Sturbridge, MA

Direct Care Staff 2013 - 2019

Helped residents living with physical and developmental limitations with personal needs.

Record client’s vital signs, documents clients’ action by filling out forms, logs, records

Provide direct care support by instructing and supervising residents in the following areas: medical, dental, and personal care, education skills, social skills.

Implement, develop, and review of Individual Support Plans and corresponding data collection.

Transport residents to activities and medical appointments.

Bank of Central African States Limbe, Cameroon

Head of Personnel Service 2004-2013

Payroll Personnel Officer 1999-2003

Monetary Market Officer 1994-1999

Monetary Issue Officer 1991-1994

• Provided guidance and resolution to questions regarding bank products to Information Resource department.

• Generated new business through presentation of bank products and providing excellent customer service.

• Participate in selling Bank products and providing excellent customer service.

• Managed daily branch operations ensuring compliance with bank procedures.

• Explained, promoted, and sold bank products and services inside and outside branch office to new and existing customers.

• Quickly and accurately compare letters, numbers, objects, pictures, or patterns.

• detail-oriented, Experienced, and knowledgeable information technology professional with many years of experience seeking to contribute my training and acquired skills

Education and Academic trainings

Institute of International Banking Techniques (ITBI) Paris-France 1999

Higher Diploma in Banking (DSB)

Douala Institute of Technology (University of Douala) Douala- Cameroon 1992

Associate Degree (B.T.S Administrative Techniques)

Bilingual option: French and English

Buéa University Center Buea – Cameroon 1990

Certificate of language internship

Douala Technical High School Douala-Cameroon 1989

High School Diploma (BAC Administrative Techniques)

languages

English

French

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