AMELIA R. MIRANDA

adssmt@r.postjobfree.com

PROFESSIONAL SUMMARY

Dynamic professional with experience in management developed through employment. Able to maintain order and customer satisfaction, while contributing to team member unity, with the purpose of increasing productivity. Organized, efficient, dependable, and can work independently or as a team completing tasks as assigned. Interested in employment that would allow for further experience and growth.

PROFESSIONAL EXPERIENCE

Amelia Miranda Virtual Solutions

Owner, April 2021-present

●Providing curated services to business owners: Email Management, Social Media Management, Podcast Management, Content creation, and scheduling, Customer Service, Data Entry, etc.

●Handling finances for AMVS: composing contracts and proposals specific to clients’ needs, sending invoices, helping clients meet their business goals

●Creating content for AMVS social media business page

●Creating mood boards and portfolios

●Special projects as agreed upon

QVC

Warehouse Associate, November2020-June 2021

●Organize and palletize items according to vendor

●Scan and stow items quickly to meet unit per hour rates for the day

●Keep workstation clean and organized

●Process items based on condition

UPS

Air ramp employee, November 2019-December 2020

●Load and unload aircraft

●Retrieve assigned containers and bring them to the designated plane

●Verify the correct packages are being delivered to the proper destination

●Fill and/or empty containers based on load/unload data

●Package handling: 6-sided check, correct address and barcode, validate contents inside

Amazon

Warehouse associate, January 2019-December 2019

●Perform 6-sided check on each product

●Stow each item into designated bin

●Maintain pace to reach productivity goals

●Handle each product with care

●Maintain order of scanning: tote-item-bin

●Attention to detail: avoid errors by locating and verifying proper barcode and stowing bin

Chili’s Grill and Bar

Food Runner/ To-Go /Server, November 2018-November 2019

●Run drinks to each table

●Assemble trays and ensure food is accurate and sent out as quickly as possible

●Checks with the guest to see what more is needed

●Answer phones and help guests with placing call-in orders

●Assembling To-Go food and ensuring it is accurate and sent out as quickly as possible

●Placing walk-in orders and assembling and handing out pre-placed To-Go’s

●Verify that all items are set up correctly and placed in each bag as well as anything else the guest may need

●Greeting and seating tables, dining in guests’ orders, and ensuring accuracy before the food is sent out

●Hosting one’s section and tending to guests as needed

●Maintaining order throughout one’s section for the entirety of the shift

McDonald’s Corporation

Crew Member, Trainer, Guest Services Department Manager, August 2014-February 2019

●Teamwork and leadership

●Running the floor and delegating crew to effectively run a shift

●Completing tasks, handling money and customer complaints

●Sending out accurate orders by dine-in, drive-thru, and delivery

●Keeping store and office clean and organized

●On-the-spot decision making, ie: in an emergency, being able to respond accordingly while maintaining successful store operations

●Handling customer recovery issues based on the context of the situation.

●Handling problems, during a rush, while still running and maintaining a smooth and successful shift

●Answering phones, filing paperwork, opening and closing operating system, and filling out paperwork accordingly

●Revising crew schedules

●Printing and prepping new procedure training booklets

SKILLS

Multi-tasking Quick learner Customer service and recovery

Problem solving Conflict resolution Organized

Communication Adaptability Self-driven

Motivated self-starter Attention to detail

EDUCATION

Citrus College Glendora, California

Associates Degree: Business Administration August 2016-December 2018

Options for Youth Pomona, California

High School Diploma January 2011- May 2012

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