Service Manager Customer

JEFFREY L. HILE

*** ******** **, **** ****, FL **868

Phone: 863-***-****

******@*****.***

JOB OBJECTIVE

Seeking a position that will benefit from my maintenance and operations experience, positive interaction skills and industry contacts where my twenty plus years’ experience can improve the overall results. RELEVANT EXPERIENCE

Twenty plus years’ experience in Facilities Startups and Facilities Management, Budget Preparation, Personnel Supervision, Technical Training, Problem Solving, Customer Service and Satisfaction, New Product Evaluation, Vehicle Acquisition, Failure Analysis, Inventory, Lease Management, Vendor Management, Facility Management, Safety Meetings, Licensing, Workers Compensation, Training, Natural Gas Fleet Implementation, Retail Sales. Class 7 and 8 power units and trailers

SUMMARY OF QUALIFICATIONS

• Combines strong technical skills with a common-sense approach in analyzing, troubleshooting and modifying systems to maximize efficiency and increase the bottom line. Meet and exceed company goals.

• Offers the knowledge, skills and experience necessary to guide operations to a position of growth, consistent high profitability and production. Innovative problem-solver with a unique combination of leadership, analytical, creative and interpersonal skills. Hands-on, highly productive executive with the ability to operate effectively in a variety of business areas.

• Responsible for reducing Workers Compensation frequency by 8.9%, reduced ratio from 1.55 to 1.49 in 18 months. Analyzed frequencies and customized training to reduce occurrences. Attended all mediations as company representative.

• Provided current company in excess of $5 M in cost savings initiatives. PROFESSIONAL EXPERIENCE

7/20 – Present Resigned

6/09 - 7/20 Saddle Creek Transportation Lakeland, FL Corporate Asset Manager

• Manage all company assets

• Manage onsite maintenance shop

• Manage 14 + offsite locations- Maintenance / Assets

• 523 Power units, 2,045 Trailers, 184 Natural Gas units

• Responsible for 50M worth of assets

• Design, develop and implement the largest for hire CNG fleet in the nation

• Manage Truck Mate, PeopleNet, SkyBitz, Leases

• Treated all locations as retail sales

3/07- 6/09 Truck PM Plus Tampa, FL

Product Development

• Created processes for electronic shop

• Customized application to fit needs

• Trained and developed personnel

• Coached managers in 7 locations

• Educated managers and shop on retail sales

10/05-3/07 Tag Logistics Tampa, FL

Director of Maintenance

• Provided consulting expertise

• Established maintenance practices

• Established specific equipment lifecycles

• Trained client’s personnel in all aspects of fleet maintenance 10/02- 10/05 Gulfeagle Supply Tampa, FL

Fleet Resource Manager and Safety Director

• Reduced Workers compensation by 6 points

• Reduced accident occurrences by 8.9%

• Implemented new maintenance program

• Instilled new facility audits

• Responsible for fleet and safety for 57 branches over 11 states 07/01-10/02 Penske Truck Leasing Tampa, FL

Branch Service Manager

• Resolved 80k tire / inventory variance

• Increased customer retention

• Fleet size 835 units, large reefer fleet

2000-7/01 Rollins Truck Leasing (Purchased by Penske) Englewood, CO Service Manager

1984 – 2000 UPS Truck Leasing inc. (Purchased by Rollins) Lakeland, FL and Englewood, CO Service Manager

• Increased customer base from 3 to 13 in two years.

• Increased Englewood's bottom line by 195%

• Effective at reducing maintenance costs

• Designed and implemented maintenance and fuel software package

• Opened five maintenance facilities

• Promoted from within, mechanic, leadman, service manager

• Fleet size of 900 UNITS, Managed multiple locations

• Broad scope of unit types, class 8, 7, cube vans and hydraulic conveyers

• Managed full service leases (FSL), guaranteed maintenance (GMA) peg maintenance and retail sailes

EDUCATION

Master Diesel Technician,

Northwest Business College, Lima, Oh

Supervisors Leadership school (UPS)

Management Action Program (MAPS)

MILITARY

USMC

COMPUTER SKILLS

Windows 10, Excel, Word, Access, PowerPoint, Outlook, Explorer, Local and Wide Area Networks, Hardware Assembly, Design and Implementation and Rollout of new hardware and software, Routing software, Training, A+ Certification CERTIFICATIONS

ASE Master Certification, Refrigerant Recovery and A/C Recycling Certificate

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