Call Center Loan Processor
Resume:
Carryl Hale
Full Time Health and Human Services Student
San Angelo, TX 76903
***********@*****.***
Looking for opportunities to have experience in my line of study before graduation January 2023. Authorized to work in the US for any employer
Work Experience
IBO Home based Call Center
Signet Jewelers - San Angelo, TX
October 2021 to Present
• Confer with customers by telephone or in person to provide information about products or services,
• take or enter orders, cancel accounts, or obtain details of complaints
• .Check to ensure that appropriate changes were made to resolve customers’ problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken
• .Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Remote SBA Loan Processor
U.S. Small Business Administration - San Angelo, TX August 2020 to May 2021
• Process home and/or business loans and make recommendations on collateral needed to secure loans.
• Apply accepted financial procedures to analyze financial resources to determine an applicant's ability to repay requested loans.
• Review all pertinent facts needed to make eligibility determinations by analyzing such factors as the nature and cause of damage, the intended use of proceeds, legislative and administrative loan limits, and disposition of insurance and other recoveries.
• Ensure loan files contain all pertinent documentation including conversations with applicants and written recommendations or justifications for conclusions.
• Process loan applications on a web-based computer system.
• Respond orally and/or in writing to applicants or their representatives. Education
Senior College Student in Health and Human Services UMA - Tampa, FL
August 2021 to Present
High school diploma or GED
Skills
• Call center management (2 years)
• Call center (5 years)
• Linux (2 years)
• Windows Remote Desktop (3 years)
• Citrix (2 years)
• Salesforce (3 years)
• Avaya (3 years)
• Interviewing (2 years)
• Patient assessment (1 year)
• Communication skills (2 years)
• Operating Systems
• Microsoft Windows Server
• DNS
• Computer Networking
• TCP/IP
• LAN
• VoIP
• VPN
• PowerShell
• Help Desk
• Active Directory
• DHCP
• WAN
• Customer service
• Sales
• Typing
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