Brigham Young Experience Specialist

SKILLS

WORK HISTORY

CAROLINE SLACK

480-***-**** *******.*****@*****.***

Seasoned, results-driven professional with 20 years of experience in successful leadership decisions and key plan development and implementation. Multitasking between projects; developing and implementing efficient strategies that meet current and future needs. A executive director with success in integrating business opportunities, team development, client relationship management that combine operational growth.

Effective leader

Program development and management

Business Management

Employee management

Recruiting and Hiring

Compassionate patient care

Eldercare experience

Patient care implementation

Resident satisfaction

Senior living management

Business Administration

Oral and written communication

Private & Public School Exchange

Regional Manager/Relationship Manager/Customer Experience Specialist // Tempe, AZ, United States

// October 2014 to Current

Manage Southwest region of 30 high schools, overseeing placement of 100+ international students annually

Recruit, train, and manage a team of 20+ local project coordinators and 90 host families Secure local housing for 100 international high school students across 10 states Manage financial reports and payments across Southwest region Seamlessly manage communications for all students, student families and international partner agencies

Maintain positive relationships with school administration teams, international agent partners, students, parents and host families

Mediate student and family issues to prevent escalated support cases Assist with social media marketing campaigns for family recruitment Support and organize promotional events and programs to recruit host families and coordinators Educatius

Regional Manager/Relationship Manager/Team Leader // Tempe, AZ // May 2010 to October 2014 Collaborated with public school districts and private days school partners to develop and maintain their "F1" international student program

Supported US school superintendents and head of schools, to ensure each student is maximizing their experience through landing camps/orientations, creating and/or supporting student events, ensuring appropriate academic course selection

Responsible for 20+ contracted International Coordinators and the host family placement of 100 high school students at this diverse, world-wide organization Cultivate, manage and enhanced relationships between students and host families through communications to facilitate placements for the school season Drive marketing and promotional efforts to actively recruit host families and local coordinators Educatius

Host Family Coordinator // Tempe, AZ // May 2009 to May 2010 Coordinated a community of 150 actively hosting homestay families and the hundreds of international students who lived with them throughout each year Managed complaints and issues as they arose, and acted as a mediator between families resolve conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings

Planned and organized 2-3 appreciation events per-year for up to 100 hosts at a time Managed a daily list of incoming international students and liaised with international agencies to help students feel as happy and satisfied as possible Led weekly orientation programs for incoming students and addressed queries and complaints as necessary

Provided counseling as necessary for students with homesickness or difficulty adjusting to life in the United States, and resolved challenging situations with conflicted students Assisted in the interviewing and hiring process of new employees and conducted training procedures when applicable

Sweetwater Bay Montessori School

Owner/CEO/Executive Director/Teacher // Gilbert, AZ // August 2003 to May 2009 Customer experience management

Customer service expertise

Self-motivated Strategic planning

Relationship building

Management customer rapport

Interpersonal skills

Oral and written communication

Staff management/Operations Business development and planning Personnel management business process optimization; responsible for the implementation of the Montessori Curriculum for children ages three-weeks to seven-years The organization of each class schedule

Development of Academic Curricular Materials

Incorporation of new technology and computer lab as well as library and research skills Responsible for administration, new students' enrollment and management of teachers and training recruitment

Integration of an environment conducive to learning; ensuring that each and every child had the opportunity to be an independent learner

Above-average curriculum and the preparatory work for testing skills that allowed children to attain scores at levels above their age

In addition to the well balanced academic curriculum, the school's mission was to provide the joy of learning by applying the Philosophy and Method of Dr. Maria Montessori EDUCATION

CERTIFICATIONS

Bachelor of Arts - Education Administration

Brigham Young University // Provo, UT // August 1995 Bachelor of Arts - Business Administration/Elementary Education Brigham Young University - Idaho // Rexburg, ID // August 1992 Montessori Accreditation Council for Teacher Education (MACTE) School Administrator/Supervisor

(SAS) Certification TESOL certified

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