Customer Service Logistic

Sweta Ojha

***** **** ***** **** *********, IN 757-***-**** ***********@*****.***

Summary

Sweta has 5+ years of professional experience in operation in area of Customer Service, Sales. She has proven record of accomplishment leading complex global programs and projects that drive organizational transformation and growth in the era of digital disruption. Energetic, trusted, and detailed-oriented solutions driver bridges the gap between business and technology.

She played various roles as technical support, documentation expert and client services.

Sweta worked as team leader and managing reporting and executive briefing.

Core Competencies

Experience with customer services best practices,

Proven experience with managing priorities and execution

Excellent communication skills in interacting and presenting to executives/ senior management

Highly skilled in delivering results in fast-

paced environment

Experience in working with geographically distributed team

Education & Certification

Indira Gandhi National Open University, India

Bachelor of Computer Application DEC 2007

Training Attended: CRM Salesforce Administration, Sales Cloud and Service Cloud

Skilled : MS Office – Word, Excel, Power Point Internet Application, Page Maker

Award : The Best Team Leader Employee of the Year Award

Professional Experience

Live Kampuzz Private Limited Noida, India March 2016 – November 2016

Backoffice Analyst

Manage the internal sales cycle, right from working on leads to converting into sales opportunity. Act as one stop for all the business queries.

Key Results:

To ensure service of company as per industry standard.

Supervising and Coordinating with the logistic partner, for on-time delivery in regional offices.

Evaluating the performance of both (Agents & Vendors) and their teams on a daily basis.

Preparing Performance Report for every individual team and analyze their performance.

Maintaining weekly, fortnightly as well as monthly report for In-House and Outside projects.

Handling reporting and overall regional operations.

India Today Group Noida, India April 2010 – June 2015

Senior Executive

Collaborate with Order and Analytic team for day-to-day process, change request and operational need. Providing roadmap strategy to order and IT team for future need and growing demand of India Today Group Group.

Key Results:

Handling Escalation Customer query over call (Inbound, Outbound), Email, Letter & Chat.

Coordinate with internal department for all customer queries.

Partner with internal global user groups to learn business processes, challenges, technology solutions and strategic objectives.

Ensure full understanding of issues and enhancements and identifying areas for improvement and introduce innovative recommendations, factoring in customer needs, external approaches, data analytics, as well as industry best practices.

Vendor and Logistic management.

Support leadership teams in strategy development and execution across complex client engagements, the performance of Implementation under agreed timelines by providing subject matter expertise in reports and dashboards.

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