Clerical Assistant Care Representative

Deborah Pereira

Tel: 647-***-****

***-** ********* ***** – Mississauga, ON L4Z3L2

************@*******.***

CAREER SUMMARY

Dedicated and helpful administrative and customer service-oriented person with organizational abilities, demonstrated time-management and problem-solving skills combined with a high energy level and a positive, progressive attitude with the ability to deal with changing priorities, diversity and competing demands.

SUMMARY OF QUALIFICATIONS

* Proficient in dealing with patients/clients

* Professional Administrative Assistant with progressive experience in the Medical, Dental and Human Resource fields

* Ability to work productively with minimal direction and supervision

* Self-motivated with strong interpersonal and communication skills

* Demonstrated ability to exercise tact, discretion, confidentiality and diplomacy

* Proficient in MS Office, Excel, & Outlook

* Proficient with the use of medical software (PHS, EPR, CIS, KIDCARE, MDC, ACCURO, OSCAR)

* Detailed, efficient with the ability to multitask

* Capacity to work well under pressure and able to manage several priorities at the same time on a daily basis

* Ability to learn quickly, adapt to changing environment and work hard as a member of the Team

* Client service oriented, with the ability to work effectively with diversity

with solutions

* Proficient in English, Arabic, Urdu, Hindi

WORK EXPERIENCE

My Health Centre (Brampton Covid Response Clinic) - 2021 to date

Patient Care Representative

Greets incoming patients, as per script.

Obtains required patient identification, documentation and history following guidelines.

Ensures patients have followed correct preparation for their exam.

Ensures inquiries are answered or referred to appropriate person.

Assists patients that require help in mobility.

Prepares daily tracking report to be forwarded to management

Medcan – 2019 to 2021

Patient Care Representative

Booking appointments

Coordinating appointments between services

Triaging of referrals

Enters patient information and appointments into required databases, updates with appointment and other medical information

Assisted patients with their requests for changes in appointments

Hospital for Sick Kids – Plastic Surgery – 2016 - 2019

Patient Information Clerk

Greeted patients, visitors and staff; providing assistance as required.

Registered patients, validating patient demographics, insurance (including OHIP) and other required information as appropriate.

Created and maintains charts. Ensures required forms are received, completed correctly and put into patient file.

Booked outpatient (new) and in-patient follow up appointments, triages referrals as appropriate. Cancels appointments and follows up with other patients for rescheduling of visit.

Booked interpreters for patients as needed.

Entered patient information and appointments into required databases, updates with appointment and other medical information

Made reminder phone calls for next day appointments

Hospital for Sick Kids – Pre-Anesthesia Department 2015 – 2016

Patient Intake Coordinator

Registered Patients

Booked appointments

Coordinated appointments between services

Prepared schedules for weekly appointments

Organized charts as per Operational schedules, using CIS.

Printed dictated reports from MDC Centre to be attached to patient’s files prior to surgery.

Assisted patients with their requests for changes in appointments

Coordinated with Nursing Staff whenever requested

Filed documents and reports

KMH Cardiology & Diagnostic Center 2014-2015

Customer Service Representative

Promptly answered, screened, and processed medical service requests and telephone inquiries with strict adherence to confidentiality and procedures.

Communicates with customers in a courteous, professional, cooperative and mature manner.

Identified patients by date of birth and name in computer system

Collected and entered patient intake information into the appropriate medical service software system ensuring that information is concise, thorough, and accurate.

Created new account if patient was not in the system

Scheduled and re-scheduled appointments as needed

Responded to irate callers in a professional manner

Supported organizational changes. Demonstrated flexibility in providing coverage and/or availability for unexpected absences, events, or call volume variances

Willingly performed other duties or tasks as assigned and handled multiple tasks effectively and efficiently

Promoted sense of pride in call center and positive interpersonal relations among all team members

Continuously acted to maintain a safe, clean, healthy, and fun work environment consistent with professional patient/caller service

University Health Network (UHN) 2012– 2014

Outpatient Registration Clerk – Outpatient Services

Prepared schedules in advance with patient information and details of the appointment using PHS and EPR software

Made “Reminder Calls” to patients 2 days in advance informing them of their appointment and ensuring that the patient received the message

Registered the patient on arrival by checking and updating Health Card information, address, date of birth, next of kin and family physician’s information

Provided assistance to the patients making sure they are comfortable while waiting for their appointment

Re-scheduled or booked follow up appointments for patients as requested by the doctor

Responded to patient’s questions or concerns assuring them of proper service

Offered additional help like calling a taxi, Wheel Trans or a family member, if needed

Prepared billing sheets for the doctors at the end of each day

Toronto Rehabilitation Institute – University Centre, Toronto 2010 – 2012

Administrative Assistant/Program Coordinator

Provided administrative support functions to the Director of Health Disciplines/Lead Clinical Change Management

Assisted with the coordination, organization and planning of meetings and focus groups, including sending meeting invites, preparing and sending out agendas, coordinating and disseminating materials for meetings

Coordinated and supported Clinical Change Management Committee meetings

Planned and executed training schedules

Assisted PTs/OTs with reports and schedules

Prepared, organized and maintained a detailed training calendar and registration process.

Liaised as required with programs and departments

Assisted with patient registration, referrals and patient chart filing

Provided administrative support to other UC Redevelopment project groups by activities such as recording and producing meeting minutes, scheduling meetings, and preparing meeting packages

Canadian Academy of Dental Hygiene - Mississauga, Canada 2008 - 2010

Re-care Coordinator/Administrative Assistant

Maintained clients' medical records (preparation and closing of client files)

Scheduled appointments and prepared client referrals

Maintained registrations, compiled and updated client files

Interacted with patients and their families, providing care and support

Utilized advanced functions to provide word processing/typing services to facilitate the production of complex documents/materials

Developed, organized and maintained electronic and paper information filing/retrieval methods, systems or formats

Maintained upkeep of office supplies and performed clerical support functions

Telesource CNMI, Inc. - (CNMI) USA 1998 - 2006

Administrator

Supervised Human Resource deployment to projects for both private and public entities, including U.S. Government projects that were located in remote areas of the world

Assessed and evaluated employees and maintained their attendance records

Coordinated activities related to Recruitment of new employees locally and from overseas and repatriated employees at end of contract

Resolved work performance problems within the company

Organized bi-weekly employee/management meetings

Monitored and maintained schedules, travel arrangements for senior management

Handled and directed all workflow notifications to appropriate internal staff

Coordinated, organized and planned meetings, events locally and internationally

Developed, organized and maintained office administrative procedures and practices to ensure effective coordination and efficient follow up

EDUCATION/PROFESSIONAL DEVELOPMENT

Quality Awareness (Kuwait)

Mandatory Training Completed: WHIMIS; Health & Safety Awareness; AODA, Infection Prevention & Control: Core Competencies; Infection Prevention & Control: Reprocessing in Community Health Care Settings

Salesforce Introduction & Application Training

Bachelor’s Degree (Psychology)

University of Bombay

MS Outlook – Intermediate

SIMS Education – Canada

MS Excel – Intermediate

SIMS Education - Canada

Medical Office Health & Administration Diploma

National Academy of Business and Health - Canada

Microsoft Computer Applications Diploma

CISCO – Computers – Canada

ISO 9000 Certification

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