Call Center Customer Service

KAREN JONES

**** ******** ***** **************@*****.*** 619-***-****

OBJECTIVE

Seeking a position in customer service that will allow me to utilize my strong and positive interaction skills. Where my years of experience can be effectively utilized for increased profitability, customer satisfaction and enables me to make a positive contribution to the company and community.

SKILLS & ABILITIES

Ability to handle a high volume of phone calls in a call center environment.

Strong organizational skills

Excellent oral and written communication skills

Sustained positive relationship with internal and external clients

Ability to perform job duties with little or no supervision.

Assigned to quality check work prior to issuance

Strong problem solving and decision making skills which allows effectiveness in executing sustainable business results.

Ability to mentor new hires

Strong team player with leadership abilities

EXPERIENCE

FIREMANS FUND INSURANCE COMPANY

02/1988 TO 07/2015

Responsible for quoting all new business and renewals from agents and underwriting staff. Processed incoming inquiries and calls in an automated/non-automated call delivery environment. Computed rates and premiums for new and renewal business. Gathered, organized and analyzed specified information and reports to assist in the underwriting decisions. Provided sound judgement and solutions to all customers by answering questions in an efficient and professional manner.

EDUCATION

JOHNSTOWN SENIOR HIGH SCHOOL, JOHNSTOWN, PA

HIGH SCHOOL DIPLOMA

LEADERSHIP

Served as team lead, handling escalated items and work distribution in the absence of her manager.

REFERENCES

Available upon request

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