SHARON A. LLOYD

** ***** ****

Wakefield, MA ****0

781-***-****

PROFILE

Highly organized and detail oriented individual able to prioritize and complete multiple project goals. Independent and self-motivated professional of 30+ years with excellent computer and people skills. Able to develop positive relationships with clients and colleagues at all levels.

SKILLS

Proficient in: Munis, Microsoft Word, Word Perfect, Excel, and Web Administration

PROFESSIONAL EXPERIENCE

Senior Account Clerk May 2005-July 2021

City of Melrose

Assist in collecting payments at the counter for real estate, excise, water/sewer, parking tickets, parking permits, metal stickers, process payments and balance cash drawer daily.

Process daily U.S. mail including payments for all the above, prepare bank deposit and input daily cash receipts into Munis.

Process all real estate payments as well as tax title, and input legal fees in Munis.

Prepare municipal lien certificates for real estate and forward to requesting Attorney/Mortgage server office.

Effectively respond to customer questions and concerns via telephone, email and in person.

Process payments for bills paid electronically in Munis and through Century Bank Lockbox.

Supervise staff and research various billing issues.

Create citywide weekly payroll for all city departments in absence of the payroll clerk.

Executive Administrator Sept. 2001-May 2005

Food Addicts in Recovery Anonymous, Inc.

Provided excellent customer service, verbal, written and phone communication to clients.

Managed accounts receivable, accounts payable, QuickBooks, deposits, balances and payroll transactions.

Accountable for company database and website administration.

Responsible for office supplies, literature, inventory and vendor relations.

Coordinated governance meetings and distributed updated meeting notes.

Distributed all mailings to appropriate internal/external locations.

Scheduled committee conference calls and maintain up to date confidential files.

Problem resolution with attention to detail.

Personal Lines Customer Service Representative June 1989-Jan. 2001

Melrose Insurance Group

Responsible for automobile and home policy activity including writing new policies, claims reporting and quality control.

Knowledge of MA Registry rules and regulations, policy coverage and computer ratings.

Supported and operated Applied Systems, Vision and UMS System.

Proficient in MS Word, Policy Management System and batch upload and download processes.

EDUCATION June 1977

Melrose High School Diploma