Service Representative Records Specialist

Renée Moon

West Jordan, UT ***** (***)–***–**** *****.*****@*****.***

Summary: I enjoy working with people, I have worked in Customer Service. with American Express for seven+ years, worked in hospital Business Offices. Worked as front desk receptionist for Steward Health Business office for one + years. Greeting Visitors and directing them were to go. Also worked at Aspen Orthopedics pain and spine checking patients in and out, Scheduling, taking calls ect.

KEY SKILLS

Experience with Microsoft Excel Attention to Detail

Relationship building PFroviding excellent customer service

Able to work independently and on team Written and Verbal Communication

Strong Work Ethic Dependable

Very Thorough Critical Thinking

Active Listening Knowledge of Adobe Acrobat

Multi-tasking Comfortable working in Business

EXPERIENCE

Aspen Orthopedic Pain and Spine

Receptionist and Patient Care Coordinator – 2 months

Provided a warm welcome to patients and visitors, in person or on the telephone; answering or referring inquiries.

Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients.

Maintains patient accounts by obtaining, recording, and updating personal and financial information.

Scheduled appointments and maintained and updated appointment calendars.

Maintained patient accounts by obtaining, recording, and updating personal and financial information.

Submitted Prescription Pre Authorizations and Appeals.

Maintained the reception area.

Serenity Mental Health Centers ( Billing )

Billing Management – Medical Records specialist. 1+ years

Made Outbound calls to Medical Insurance Companies to f/u on Claim status.

Called Insurance Companies requesting to send their Price scheduling.

Complied together Medical records upon Request and submitted them back.

Printed out Mailing Labels.

Submitted Medical Records to Insurance and other departments requesting Patient Records.

R1RCM- PFS (Patient Financial Services)- Intermountain Healthcare

Customer Service Representative- Intermountain Healthcare Billing Office. 2+ yrs

Took inbound Calls from Patients with Questions on their bills, worked to resolve issues.

Updated insurance Information submitted for billing,

Collected payments, set up Payment plans.

Helped to navigate bill pay for payment plans.

Helped with questions for Financial assistance and how to apply.

Printed itemized statements and UB04’s and mailed to Patients.

Submitted discount adjustments, payment transfers.

Assisting Lawyers, Insurance agents with sensitive information.

Iasis Healthcare (Steward Healthcare)

Customer Service Representative, Hospital Billing 4+ years

●Assisted with inbound calls from patients and customers with a friendly and professional phone presence while demonstrating the ability to successfully research, answer questions, and resolve account issues.

●Managed customer accounts including processing payments, updating insurance information, providing discounts and adjustments, tendering cash transfers and rendering hospital billing.

●Coordinated financial assistance with customers by providing paperwork and aid request forms for each associated hospital.

●Proven ability to prioritize work assignments and show excellent interpersonal skills while problem solving and working with sensitive information.

●Exhibited excellent telephone communication and a readiness to achieve daily, weekly and monthly deadlines and expectations.

●Provided front desk duties including greeting, inter-office mail coordination, supply orders and delivery, as well as catering and food orders.

EDUCATION

Salt Lake Community College

Health Information Technology Program

West Valley City and West Jordan, Utah

Contact this candidate