Service Representative Customer
Resume:
Aimee L. Fry
Charlotte, Tennessee 37036
********@*******.***
I have 15+ years of experience in customer service, administration, collections, training and management. Employers and friends would describe me as a dedicated, trustworthy individual with a positive personality and attitude. My work ethic is a combination of a desire to learn, with a results-focused approach.
Education
2014-Current
University of Phoenix
Business Administration-Bachelors
2000-2003
Nashville State Technical Institute
Business Administration- Associates
2000
Family Christian Academy
High School Diploma
Employment
HCA/Parallon Business Solutions
July 2014- July 2022
Nashville, Tennessee
Scanning & Mailroom Team Lead
Research & Correspondence Team Lead
Insurance/Client Collections Specialist
Billing Specialist
Customer Service Representative
Payment Window Specialist
Managed and mentored employees for all departments listed above.
Assisted department directors, manager and employees with daily reports, using internal along with all Microsoft Office programs.
Account resolutions by using company procedures.
Processed and reviewed account adjustments, resolved discrepancies/short payments using personal problem solving skills.
Created and managed department job aids and learning correspondence for all employees .
Analyzed overlapping/repetitive data from patient accounts using Excel reports.
Billing & Collections Safety Lead
Flat Rate Billing Accounting Specialist
Maintained updated data on the CRT internal program daily.
Managed Insurance company and patient information calls, account adjustments, small balance write off and reconciliation of patient claims.
Used internal software to bill UB-04 claims to insurance companies.
Managed paper billing, such as void adjustments, invoice & sterilization consent form processes & manual billing forms.
Perform other assigned tasks and duties necessary to support all departments within the company.
Maintain patient account notation quality above 100% while keeping monthly production above 200%.
These are some but not limited too.
Sigler
May 2012- May 2014
Phoenix, Arizona
Executive Administrative Assistant
Assisted CEO and warranty branch manager with various administrative office duties and tasks.
Trained branch managers and employees via phone with new company internet site/internal program.
Handled customer relations
Collected information from various corporate companies for data entry on warranty claims.
Inventory counts on products that were damaged but under warranty so that accounts were credited in a timely & accurate manner.
Scheduled meetings/appointments via e-mail and phone.
ServiceMaster
Sept 2008- March 2012
Nashville, Tennessee
Administrative Assistant
Trainer & Mentor
Sales, Customer Service Representative
Took our branch from #56 to #1 in a 6-month period in sales and customer retention.
#1 sales representative in the southeast region for the year of 2010.
Recruited, trained and managed multiple branch managers, sales representatives, and employees (approx. 20+)
Made in-home estimates for potential customers and/or clients using internal/external software.
Handled customer service, collections, reception and various administrative tasks and duties on a daily basis.
PCFG Financial/Harpeth Financial
Oct 2003- Sept 2008
Nashville, Tennessee
Branch Manager
Customer Service Representative
Recruited, trained and managed employees (approx. 10+) while handling large amounts of money in a fast-paced environment.
Managed employee weekly work schedules
Customer service and collections, opening and closing at multiple store locations and daily bank deposits.
Ensured critical store documents were appropriately maintained for internal audits.
Audited multiple store locations on a monthly basis (approx.5+)
Used and updated internal software on a daily basis.
Cain Insurance Agency
Jun 2000- Oct 2003
Ashland City, Tennessee
Administrative Assistant/Part Time
Provided service to clients while managing insurance claims via e-mail or phone.
Internet work such as broadcasting and building web pages.
Customer service/relations, reception and various administrative duties.
Managed the owners personal and business bank accounts.
Developed filing system for the company via electronically & paper.
Michael J. Philbin Attorney-at-Law
Feb 2000- Sept 2002
Nashville, Tennessee
Legal Assistant/Clerk/ Part Time
Greeted and spoke with clients & insurance company via e-mail and phone regarding claims/damage amounts
Typed legal documentation (Dictation Included).
Assisted attorney with all administrative duties including clerical work, reception, client scheduling & collections.
Managed timely & critical documentation on a daily basis, including transporting when needed.
Profesional & Personal References Given Upon Request
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