Aimee L. Fry

**** ****** ****

Charlotte, Tennessee 37036

615-***-****

adssip@r.postjobfree.com

I have 15+ years of experience in customer service, administration, collections, training and management. Employers and friends would describe me as a dedicated, trustworthy individual with a positive personality and attitude. My work ethic is a combination of a desire to learn, with a results-focused approach.

Education

2014-Current

University of Phoenix

Business Administration-Bachelors

2000-2003

Nashville State Technical Institute

Business Administration- Associates

2000

Family Christian Academy

High School Diploma

Employment

HCA/Parallon Business Solutions

July 2014- July 2022

Nashville, Tennessee

Scanning & Mailroom Team Lead

Research & Correspondence Team Lead

Insurance/Client Collections Specialist

Billing Specialist

Customer Service Representative

Payment Window Specialist

Managed and mentored employees for all departments listed above.

Assisted department directors, manager and employees with daily reports, using internal along with all Microsoft Office programs.

Account resolutions by using company procedures.

Processed and reviewed account adjustments, resolved discrepancies/short payments using personal problem solving skills.

Created and managed department job aids and learning correspondence for all employees .

Analyzed overlapping/repetitive data from patient accounts using Excel reports.

Billing & Collections Safety Lead

Flat Rate Billing Accounting Specialist

Maintained updated data on the CRT internal program daily.

Managed Insurance company and patient information calls, account adjustments, small balance write off and reconciliation of patient claims.

Used internal software to bill UB-04 claims to insurance companies.

Managed paper billing, such as void adjustments, invoice & sterilization consent form processes & manual billing forms.

Perform other assigned tasks and duties necessary to support all departments within the company.

Maintain patient account notation quality above 100% while keeping monthly production above 200%.

These are some but not limited too.

Sigler

May 2012- May 2014

Phoenix, Arizona

Executive Administrative Assistant

Assisted CEO and warranty branch manager with various administrative office duties and tasks.

Trained branch managers and employees via phone with new company internet site/internal program.

Handled customer relations

Collected information from various corporate companies for data entry on warranty claims.

Inventory counts on products that were damaged but under warranty so that accounts were credited in a timely & accurate manner.

Scheduled meetings/appointments via e-mail and phone.

ServiceMaster

Sept 2008- March 2012

Nashville, Tennessee

Administrative Assistant

Trainer & Mentor

Sales, Customer Service Representative

Took our branch from #56 to #1 in a 6-month period in sales and customer retention.

#1 sales representative in the southeast region for the year of 2010.

Recruited, trained and managed multiple branch managers, sales representatives, and employees (approx. 20+)

Made in-home estimates for potential customers and/or clients using internal/external software.

Handled customer service, collections, reception and various administrative tasks and duties on a daily basis.

PCFG Financial/Harpeth Financial

Oct 2003- Sept 2008

Nashville, Tennessee

Branch Manager

Customer Service Representative

Recruited, trained and managed employees (approx. 10+) while handling large amounts of money in a fast-paced environment.

Managed employee weekly work schedules

Customer service and collections, opening and closing at multiple store locations and daily bank deposits.

Ensured critical store documents were appropriately maintained for internal audits.

Audited multiple store locations on a monthly basis (approx.5+)

Used and updated internal software on a daily basis.

Cain Insurance Agency

Jun 2000- Oct 2003

Ashland City, Tennessee

Administrative Assistant/Part Time

Provided service to clients while managing insurance claims via e-mail or phone.

Internet work such as broadcasting and building web pages.

Customer service/relations, reception and various administrative duties.

Managed the owners personal and business bank accounts.

Developed filing system for the company via electronically & paper.

Michael J. Philbin Attorney-at-Law

Feb 2000- Sept 2002

Nashville, Tennessee

Legal Assistant/Clerk/ Part Time

Greeted and spoke with clients & insurance company via e-mail and phone regarding claims/damage amounts

Typed legal documentation (Dictation Included).

Assisted attorney with all administrative duties including clerical work, reception, client scheduling & collections.

Managed timely & critical documentation on a daily basis, including transporting when needed.

Profesional & Personal References Given Upon Request

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