Customer Service Representative
Resume:
Tatanya Milan
***********@*****.***
Objective
Motivated and dedicated employee with over 10 years of expertise in a fast- paced customer service environment. Proficient in job execution and proven track record of success in customer service and leadership.
Professional
Experience
Customer Service Representative November 2020 - Present CVS Health- Franklin, TN
• Assisting current members with policy related questions
• Answering phones and emails to respond to member requests regarding routine and/or complex issues.
• Developed rapport with the customer base and delivered excellent customer service to all members.
CSR Lead March2020- November 2020
MissionSide- Nashville, TN
• Assisting constituents with completing their 2020 census.
• Communicated with respondents on issues related to the U.S. Census.
• Served as a Subject Matter Expert and lead to current staff. Customer Service Representative June 2019- March 2020 Inovalon- Nashville, TN
• Assisting members with home assessment scheduling,
• Retrieving medical records and data entry to determine the accuracy of documents.
• Inbound and Outbound daily call volume.
Retention Specialist July 2016- May 2019
Comdata Inc. - Nashville, TN
• Resolving escalated complaints, billing and customer service issues.
• Served as a Financial Account Management Specialist.
• Processed payments, banking information, account credits, and prepared purchase reports. Education
Highschool Diploma - Antioch High School- Antioch, TN- May 199 Skills
• Leadership and Managerial Skills
• Customer Service and Critical Thinking
• Team Management and Time Management
• Attention to Detail and Problem Solving
• Sales, Medical Record and HIPAA Knowledge
Leadership: Assistant Store Manager Experience (2011-2015)
*References Upon Request*
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