Medical Assistant Customer Service
Resume:
*** ****** **** **. *** Diego, CA *****
**************@*****.***
AUBREY G. LOBERIA
PROFESSIONAL SUMMARY
Efficient Customer Service Coordinator focused on resolving customer concerns quickly to maximize satisfaction. Well-versed in operational standards and best practices in Retail industry. Hardworking, disciplined and reliable team leader with demonstrated record of success.
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
SKILLS
● Retail Floor Stocking
● Payment Processing
● Customer Retention Strategies
● Courteous with Strong Service
Mindset
● Responding to Difficult Customers
● Telephone Etiquette
● Team Collaboration
● POS Software
● Multitasking and Organization
● Returns and Exchanges
● Good Communication Skills
● Building Customer Trust and Loyalty
● Team Leadership
● Upbeat and Positive Personality
● Calm and Professional Under
Pressure
● Quality Assurance
● Computer Proficiency
● Policy and Procedure Adherence
● Cultural Awareness
● Patient and Empathetic
● Item Lookup
● Task Prioritization
● Customer Complaint Solutions
● Workflow Management
● Staff Training
● Scheduling and Coordinating
● Verbal and Written Communication
● Job Assignments
● MS Office
● Time Management
● Team Management
EXPERIENCE
Kaiser Permanente, San Diego, CA — Medical Assistant II March 2004 - November 2020
● Sanitized, restocked and organized exam rooms and medical equipment.
● Obtained client medical history, medication information, symptoms and allergies.
● Directed patients to exam rooms, fielded questions and prepared for physician examinations.
● Documented vital signs and health history for patients in clinic and hospital environments.
● Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Private Medical Offices, National City, CA (Cardiology and OB Gynecology) — Medical Assistant II
January 2001 - March 2004
● Obtained client medical history, medication information, symptoms and allergies.
● Assisted with routine checks and diagnostic testing by collecting and processing specimens.
● Completed clinical procedures and gathered patient data for interpretation by physician.
● Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Ross Dress for Less, National City, CA — Lead Cashier/Retail Customer Service January 1998 - January 2003
● Connected with customers to support positive transaction experiences and address service concerns.
● Operated POS terminals and cash drawer balancing.
● Helped customers complete purchases, locate items and join reward programs.
● Assisted customers by answering questions and fulfilling requests.
● Worked closely with shift manager to solve problems and handle customer concerns.
● Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
● Mentored new team members on POS system operation, customer service strategies and sales goals.
● Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
● Processed credit card and debit payments providing accurate charges and credits. Panda Express, Bonita, CA - Cashier/Crew Member
January 1999 - March 2001
● Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
● Worked flexible schedule and extra shifts to meet business needs.
● Restocked and organized merchandise in front lanes.
● Mentored new team members on POS system operation, customer service strategies and sales goals. McDonald’s - Cashier/Crew Member
March 1996 - March 1999
● Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
● Worked flexible schedule and extra shifts to meet business needs.
● Restocked and organized merchandise in front lanes.
● Worked closely with shift manager to solve problems and handle customer concerns.
● Mentored new team members on POS system operation, customer service strategies and sales goals. EDUCATION
Concorde Career Institute, San Diego, CA — Medical Assisting Certificate October 2000
Morse High School, San Diego, CA - High School Diploma Class of 1999
LANGUAGE - Tagalog - Native/Bilingual
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