Data Entry Technology Assistant

Kelly J Haddox

*** ********* *****, ******, ** **428

304-***-**** (H) 304-***-**** (C)

*******************@*****.***

To obtain a position within your company whereas; I can utilize my excellent customer service skills, proficient business experience, organizational ability, data entry skills and education.

EXPERIENCE

Client Manager, Fiserv

December 13, 2021 – present

Supports the retention and growth of a client portfolio and assures client satisfaction by maintaining overall relationship with clients

provides ongoing relationship development through proactive engagement, integrated with digital nurturing to increase revenue retention

responsible for direct resolution of inquiries and facilitation of resolution for moderate to complex inquiries through coordination with customers

maintain clear and open communication regarding complex matter such as pricing model, funding and compression management.

creates and maintains accurate and up to date customer profiles including contract information, communication logs and product matrix.

educates customers on relevant industry information and provides training products, reporting and self-service tools

SENIOR QUALITY INFORMATION SPECIALIST, Q-CENTRIX

September 18, 2018 – September 12, 2020

Demonstrates high standards for accuracy and attention to detail,

Demonstrates strong self-organizational and time management skills to concurrently manage multiple accounts, adjusting as needed to shifting timelines and priorities.

Contribute to team practices, data dictionaries, abstraction guidelines, and other business rule documents.

Identify process improvement opportunities to help streamline tasks and processes.

Identify, Analyze and collect clinical information for multiple databases.

Exposed to multiple patient medical record systems (EMR’s) and clinical databases

Reviews assigned medical records in order to abstract clinical vascular data elements for reporting.

ADMINISTRATIVE ASSISTANT – VALLEY HEALTH - OUTCOMES PROGRAM

DATA ABSTRACTOR – VALLEY HEALTH – OUTCOMES PROGRAM

Patient ACCESS SPECIALIST – VALLEY HEALTH – ED & OUTPATIENT DIAGNOSTIC

September 8, 2015 – August 28, 2019

Collect pertinent quality of life data on subjects to be included in quality and outcomes projects and research projects to meet specified time windows and intervals

Accurately identify findings supported by documentation guidelines.

Organize and transcribe monthly meeting notices and distribute copies and file.

Responsible for supporting and assisting with database development, spreadsheet creation, graphics development and presentation to showcase data.

Attends annual vascular meeting for updates of databases.

Organize, create and manage department budget and report to Director.

PATIENT ACCESS SPECIALIST, VALLEY HEALTH, WMC

July 16, 2013 – August 29, 2019

Excellent customer service skills with many awards of excellence in customer service.

In depth knowledge of medical procedures, terminology, and standard insurance forms.

Accurately input patient information and enter into EMR – EPIC

Explain financial options to patients, processing ICD 10 coding of procedures and collection of payments

Perform several administrative functions from certifying insurance to executing admissions, transfers and discharge procedures in a fast-paced environment.

Excellent data entry and patient interviewing skills.

EDUCATION

OFFICE TECHNOLOGY ASSISTANT, ASSOCIATES, VALLEY COLLEGE

JUNE 2009

Medical Specialty

Maintained a 3.92 GPA and 99% attendance throughout the program

Received numerous academic and attendance achievement awards

Winner of the “Instructor’s Award” for outstanding achievement in all areas of education standard.

SKILLS

Medical Documents

Medical Manager

Medical Terminology

Medical Transcription

Medical Coding

Office Management

Microsoft Access

Microsoft Excel

Microsoft Outlook

Microsoft Word

Business Communication

Business Development

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