Customer Service Call Center

Profile

I am a highly motivated, energetic, personable business professional that has a talent for quickly mastering technology. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records and information. Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills and a great Leader.

Skills Summary

uMS Office Specialist

uNotary Public

uAccount Manager

uTelemarketing Agent

uShipping/Receiving Manager

uComputer Savvy

uCall Center

uLitigation Experience

uDocument Drafting

u20+Years - Customer Service /Inside Sales

uLegal Filings

uCollections

uData Entry

uBilling

uTravel Agent

uManager

Employment History

2019 – Present

Flow Polymer Solutions Group

Customer Service, Inside Sales, Shipping Co-Ordinator

Responsible for handling customer inquiries, providing appropriate solutions and alternatives within the time limits and provide follow up to ensure the customer satisfaction. Responsible for keeping customerrecords, process customer accounts and file all necessary documents utilizing the ERP system. Support the division by providing accurate, valid and complete information by using the required systems and Flow resources. Contacting potential and existing customers by cold calling, generating sales leads, responding to sales inquiries to secure new and increased business accounts to meet established sales targets. Provide support in scheduling appointments for existing customers or new customers, as required. Develop customer relationships to ensure Flow is a valued supplier of choice. • Attending trade shows and conferences as required. Prepare accurate and timely sales information and reports for senior managers, marketing and sales.

2016 – 2019

Polymer Additives Inc.

Customer Service Inside Sales

Produce incremental sales through call center with current and potential customers. Responsible for managing all aspects of assigned accounts including, order entry, order fulfillment activities, sales, collections, production scheduling, pricing and billing for both international and domestic customers.

2012 – 2017

Integrity Customer Serv. Professionals, LLC Cleveland, Ohio

Property Preservation Manager - CEO

Complete oversight of all real estate property management functions including managing the day-to-day administrative and maintenance operations. Lead, manage, and motivate staff and vendors. Continuously inspect the building, grounds, vacant and occupied space to determine repairs or maintenance required to maintain high quality conditions and appearance. Develop preventive maintenance programs with maintenance personnel, including necessary preparation for seasonal variations.

2012 – 2015

Leggett & Platt Inc., Solon, Ohio

Customer Service Inside Sales, Manager

Produce incremental sales through call center with current and potential customers. Responsible for managing all aspects of assigned accounts including, order entry, order fulfillment activities, sales, collections, production scheduling, pricing and billing for both international and domestic customers.

Education

The Academy of Court Reporting, Cleveland, Ohio

Legal Office Clerk Certification -2008

AAB - Paralegal Studies - 2010

Graduated, Magna Cum Laude

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