Customer Service Support
Resume:
Kimber-Leigh Bennett
Experienced Account Manager seeking meaningful opportunity
Zebulon, NC 27597
******.********@*****.***
Professional Summary
• Management of company's overall operations
• Proficient in SEO, SEM and overall digital marketing management
• Award-winning Sales & Marketing Professional
• Entrepreneurial-minded with a focus on owning results
• Leadership in C-level and Senior-level roles, training new hires and market management
• Focused on exceeding goals with a proven track record of results.
• Experienced selling to key B2B accounts including automotive, commercial, state and local government, university, healthcare, entertainment venues, hospitality and SMB clients.
• Excellent communication skills, creative with vision and attention to detail.
• Skilled in prospecting new business, research, discovery, presentations and demos, proposals, negotiating, closing, managing installation and implementation, client services, up-selling and general account maintenance and management.
• Proficient with SWOT analysis, SMART goals, Salesforce.com, Sugar CRM, Hubspot, MS Office, Adobe
• Experienced working with C-level executives, owners and other key decision makers within organizations.
• Goal oriented with hunter mentality, as well as a capable farmer.
• Experience with meeting tight deadlines and working in a team environment.
• Strong analytical and research skills with an eagerness to innovate and master new concepts.
• Team player who works well independently or as a team leader/manager.
• Exceptional customer service skills developed from world-class training and years of experience. Authorized to work in the US for any employer
Work Experience
Business Consultant
Chameleon Strategist - Wake Forest, NC
October 2014 to Present
Responsible for managing a company's overall operations. Including delegating and directing agendas, driving profitability, managing company organizational structure, strategy, and communicating with internal and external teams. Business consultant, publisher, web application developer and project management as marketing agency owner including social media marketing, digital marketing, advertising, training, staffing and research. Management of overall business execution. Skills Used
Market research, prospecting, discovery, presentation, event planning and execution, strategy planning, marketing, negotiation, closing, relationship building, strategic growth plans, leveraging market trends, interpreting feedback and setting expectations between operations and clients, CRM, organization, deadline management, MS Office, Adobe, partnership building, SMART goals, SWOT analysis Automotive Account Executive/Automotive Sales Manager The McClatchy Company - Raleigh, NC
2010 to 2014
Secured strong relationships with all levels of dealership personnel, including owners, general managers and advertising agencies to achieve
optimum results in all products including print, digital, direct marketing and mobile. Acquired new clients and maintain existing
relationships by consistently following up with assigned businesses and scheduling regular appointments and networking within the existing
client base. Provided customer support and service by reviewing all statistical data with the client and identifying weaknesses.
Communicated technical support and training needs with Product Support Fulfillment Specialists. Provided a high level of visibility during and after the sales process. Developed new automotive revenue streams and took an active role in creating new products and enhancing current products.
Achievements: Sales Person of the Year, Account Executive of the Year Account Executive
Asheville Citizen-Times - Asheville, NC
2008 to 2010
Primary responsibility was acquiring and maintaining advertising accounts for the Mountain News. Aggressively seeking new small to medium
size business relationships, while maintaining existing client-load. Selling a variety of products including daily, weekly and monthly print and enhance revenue with new and existing clients. Sales techniques include prospecting, lead generations, referrals, presentations, proposals and relationship building. Completing multiple sales presentations daily via in-person, phone and email communications. Provided effective and timely feedback, follow-up and correspondence with clients. Successfully worked with little or no supervision from home office. Achievements:
Continuously and consistently exceeded assigned territory sales goals. Achieved 25% over goal.
Received Retail Sales Person of the Month Superlative award. Sales Consultant
American Express - Greensboro, NC
2006 to 2008
Answered inbound customer service calls regarding OPEN business credit card accounts. Provided accurate and complete information to the customer concerning their account and credit card products, while adhering to metrics including sales, average call time, quality, excellence in card member experience and strict adherence to schedule. Safeguarded customer and corporate personal/private information to insure
no breech of secure information. Contributed to the teams success by developing contest incentives, and providing necessary communications to the team. Utilized multiple data interface applications. Achievements:
Regularly received certificates of excellence for complimentary calls from card members. Crown club recognition for zero errors in policy and procedures. Received multiple monthly prizes and bonuses for excellence in service and sales incentives. Education
Bachelor of Arts in History
University of North Carolina-Charlotte - Charlotte, NC 1999 to 2002
Associate in Liberal Studies
New River Community College - Dublin, VA
1996 to 1997
Diploma in Advanced studies
Carroll County High School - Hillsville, VA
1991 to 1994
Skills
• Office management
• Customer Service
• Microsoft Office
• Salesforce.com
• Relationship building
• Solution Sales
• Strategy planning
• Marketing
• Advertising
• Business Research
• Foreign language - Spanish, French
• Cold calling (10+ years)
• Research (10+ years)
• Prospecting (10+ years)
• Discovery (10+ years)
• Presentation Skills (10+ years)
• Event planning and execution (10+ years)
• Marketing and merchandising (10+ years)
• Negotiation Skills (10+ years)
• Closing (10+ years)
• Strategic growth planning (10+ years)
• Leveraging market trends (6 years)
• Deadline management (10+ years)
• Partnership building (10+ years)
• SMART goals (5 years)
• SWOT analysis (5 years)
• Business Consulting
• Technical Support
• Sales Management
• Digital Marketing
• Google Analytics
• WordPress
• Social Media Management
• Email Marketing
• Business Analysis
• HubSpot (5 years)
• Search Engine Optimization (SEO)
• Analytics
• Content Management
• Content Creation
• Google AdWords
• PPC Campaign Management
• SEM
• Blogging
• B2B Sales
• Facebook Advertising
• Leadership Experience (10+ years)
• Management Experience (10+ years)
• SEO
• Branding
• Content Marketing
• SEO Tools
• Web Design
• Content Development
• Marketing Automation
• Business Development
• Marketing/Advertising (10+ years)
• Proofreading
• Google Docs
• Google Suite
• Fundraising
• Market Research
• Web Development
• User Interface (UI)
• Copywriting
• SEO (5 years)
• Marketing, advertising and business development (10+ years)
• Sales- Account Executive; Account Manager
Awards
Sales Person of the Year
Account Executive of the Year
Top Revenue Gain
Certifications and Licenses
driver's license
Assessments
Verbal Communication — Expert
May 2020
Speaking clearly, correctly, and concisely
Full results: Expert
Social Media — Highly Proficient
May 2020
Creating content, communicating online, and building a brand's reputation. Full results: Highly Proficient
Teamwork: Interpersonal Skills — Expert
June 2020
Resolving disputes, solving team problems, and understanding nonverbal cues. Full results: Expert
Graphic Design — Highly Proficient
June 2020
Using graphic design techniques and producing visual media to communicate concepts. Full results: Highly Proficient
Marketing — Highly Proficient
February 2022
Understanding a target audience and how to best communicate with them Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Publications
Neighbors of Heritage
September 2021
Publisher of Monthly community magazine.
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