Customer Service Call Center
Resume:
Waltrice Glaze
Miami, Fl, 33142
***********@*****.***
OBJECTIVE
Too acquire a position with the potential for advancement where I can utilize my knowledge and experience, in a growth-oriented organization which offers diverse job responsibility.
SKILLS
•Ability to interact with a diversity of people
•Ability to use discretion and have an understanding of the need of confidentially
•Capable of meeting deadlines and working under pressure
•Proficient in Microsoft Office
•Ability to work with minimal supervision
PROFESSIONAL EXPERIENCE
Omni Interaction Work from Home
Call Center Contract 11/2020-01/21
•Managing incoming calls and customer service inquiries
•Identifying and assessing customers' needs to achieve satisfaction
•Build sustainable relationships and trust with customer accounts through open and interactive communication
•Provide accurate, valid and complete information by using the right methods/tools
•Meet personal/customer service team sales targets and call handling quotas
•Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
•Keep records of customer interactions, process customer accounts and file documents
•Follow communication procedures, guidelines and policies
•Take the extra mile to engage customer
Jackson Memorial Hospital Miami, FL,
Emergency Room Secretary July 2018- July 2020
•Responsible for answering a multi-phone telephone system
•Accountable for making appropriate decisions in accordance with hospital policies and procedures
•Ability to register and discharge patients in the system in a timely manner
•Filed all medical documents accordingly and maintained files
•Updated charge nurse on any charges related to current and new admission
•Capability to meet deadlines and work under pressure
•Maintained a professional attitude while working with patients, visitors and team members
•BLS Certified, CPI (Crisis Prevention Institute)
Henry Ford Health System
Customer Rep
Dearborn, MI
June 12, 2017-June 15, 2018
•Organizes, sort, scan, and maintains documents in patient’s files
•Support my fellow colleagues in assistant patients in getting ready for the OR.
•Answer the phone in a timely manner/ transferring call to the appropriate person
•Taking message
•Adhere to all company policies and procedures
•Capability to meet deadlines and work under pressure
•Maintained a professional attitude while working with patients, visitors and team members
•Responsible for answering a multi-phone telephone system
•Accountable for making appropriate decisions in accordance with hospital policies and procedures
•Ability to register and discharge patients in the system in a timely manner
•Insurance Verification
Beaumont Health System
Pre-Op/Post Op Unit
Farmington Hill, MI
January 2017- June 12, 2017
•Organizes, sort, scan, and maintains documents in patients files
•Support my fellow colleagues in assistant patients in getting ready for the OR.
•Answer the phone in a timely manner/ transferring call to the appropriate person
•Taking message
•Prepare packets
•Adhere to all company policies and procedures
•Capability to meet deadlines and work under pressure
•Maintained a professional attitude while working with patients, visitors and team members
Southeast Georgia Health System
Maternity Unit Coordinator Brunswick, Ga
February 2016-December 2016
•Organizes, sorts, scans, and maintains documentation in patient files in a timely manner
•Provides clerical support which may include faxing, sorting orders and Plans of Care,
copying, filing, and /or copying
•Fax verbal orders/Plan of Treatments not received back in the mail in a timely manner
•Answer agency telephone and transfer calls appropriately
•Tracks and coordinates with appropriate internal personnel for missing documentation for
patient charts
•Prepares packets
•Adhere to all company policies and procedures
•Adherence to and compliance with information systems security is everyone’s responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems
Jackson Memorial Hospital Miami, FL,
Emergency Room Administrative Assistance January 2006- December 2015
•Responsible for answering a multi-phone telephone system
•Accountable for making appropriate decisions in accordance with hospital policies and procedures
•Ability to register and discharge patients in the system in a timely manner
•Filed all medical documents accordingly and maintained files
•Updated charge nurse on any charges related to current and new admission
•Capability to meet deadlines and work under pressure
•Maintained a professional attitude while working with patients, visitors and team members
• BLS Certified, CPI (Crisis Prevention Institute)
Sam’s Club Miramar, FL
Cashier June 2005- December 2005
•Worked in various store departments
EDUCATION
STARFoundation Brunswick, GA
Certificate of Completion 2016
•Computer Courses in Microsoft Word, Excel, Internet,
Job Readiness, Financial Management and Life Skills
University of Phoenix Miramar, FL
•Associates Degree in Criminal Justice April 2014
•BA in Criminal Justice Currently Enrolled
MiamiDadeCollege Miami, FL
•Associates Degree with a Strong Focus on Medical Courses May 2010
MiramarHigh School, Miramar, FL
High School Diploma June 2002
REFERENCES AVAILABLE UPON REQUEST
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