Customer Service Store Assistant

Betty Johnson

Known for creating and implementing training that expands team member capabilities and instructs users on system utilization/improvement. Superior customer service and product knowledge. 800 Hillsdale Ave. #824 San Jose, CA 95136 510-***-**** ********.*****@******.*** WORK EXPERIENCE

$15 Sewer and drain — Receptionist/dispatcher

Safeway — front end manager

Christina’s hair and nail — hair stylist

EDUCATION

Liberty high school — Cosmetology/aesthetician

San Jose city college — nursing

02/2005 to 10/2007, San Jose, California

Communicated directly with clients to establish project parameters, wrote proposals for design work, analyzed competitor web sites, determined web site content, produced site maps for client approval, and communicated progress with client throughout length of project.

11/2007 to 05/2018, Mountain View, ca

I started off as a courtesy clerk when I was 16. By 18 I was the fastest and most E cient checker in the district. An I worked my way up to front end manager. Where I was in charge of all the checkers. So time management skills where really important. I had to make sure everyone got their breaks on time, lunch’s, and where relieved to go home. While I took care eight self check out machines. I had to learn how to x them. While I was there I did everything an anything that needed to be done. I worked gm, dairy, le maintenance which I was getting trained to take over the department. I was reliable even at a young age. I was the store assistant’s protégé. I would nish everything they didn’t have time to nish, they trusted me a lot of responsibility. I was getting trained at everything, because they seen my work ethic, believed in my ambition, an always had top notch customer service. I had tremendous product knowledge. An always went up and beyond for customers. I’m a people person so I loved what I did. Developed and maintained reporting procedures for tracking the effectiveness of various programs. Supervised and motivated staff by recognizing and rewarding individual achievements, maintaining a positive attitude, encouraging creativity and delegating tasks appropriately. Evaluated programs to determine necessary equipment and supplies and maintained inventory controls.

05/2018 to 02/2020, Mountain View, ca

Worked with customers hair and make up.

09/2005 to 06/2009

09/2009 to 06/2010

San Jose city college — Cosmetology/aesthetician

09/2013 to 06/2015

After taking classes I didn’t need like most young kids do, I nally found my passion. I was able to work full time while receiving my certi cate.

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