Customer Service Representative
Resume:
TITILAYO ALABI
317-***-**** ***************@*****.*** Indianapolis, IN 46214.
SUMMARY
Customer Service Representative with over 4+ years of experience in telephone and face-to-face service. Experience with sales, troubleshooting, tech support, and customer care. Knowledgeable with major customer service software, handling customer complaints, and maintaining a positive and friendly disposition. Hoping to use my wealth of experience to attain employment in a customer service role.
SKILLS
Collaboration Skills
Interpersonal Skills
Problem Solving Skill
Organizing & Prioritizing Skills
Time Management Skills
Computer Proficiency Skill
Customer Service Skills
Adaptability & Flexibility Skills
Commercial awareness Skills
Social media Skills (Twitter, Instagram)
EXPERIENCE
TMOBILE Indianapolis, IN.
Customer Service Representative
November 2020 – Present.
- Resolved customer problems and complaints by clarifying the issues, explaining the best solution, and following up with cases.
- Conducted performance evaluation to help team member advance in their job and career.
- Trained 2 new employees how to use Kayako (customer service software) to enter customer data and organize customer interaction logs.
- Received an average 85% customer satisfaction rating to date, 15% higher than the company average.
Inwood staffing agencies Indianapolis, IN
On-site Recruiter.
June 2020 – October 2020
-Coordinates interviews with hiring manager and teams; oversees preparation of interview questions and other hiring and selection materials.
-Identifies and implements efficient recruiting methods and strategies based on the available role, industry standards, and the needs of an organization.
-Assists with the interview process, including conducting resume reviews, phone screens, and scheduling interviews.
-Collaborates with the hiring manager and/ or other human resource staff during the offer process, identifying and recommending compensation, incentives, start dates, and other pertinent details.
Lowes Distribution Centre Indianapolis, IN.
Customer service Associate
March 2018 – April 2020
-Provided basic technical support for clients on a wide range of company products, resolving issues at a 90% rate
-Remained courteous and calm, even during moments of customer dissatisfaction
-Kept accurate records of customer interactions and corresponding cases.
-Recommended solutions within customer budgets and proactively followed up with all leads.
-Educated customers on special pricing opportunities and company offerings.
-Resolved customer issues by following up on orders and answering product knowledge questions while staying up to date with product changes.
Education and Training
University of Lagos
Bachelor’s degree in Mass Communication
June 2013
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