Customer Coordinator Service

CATRIA ANDERSON

817-***-**** • *******************@*****.***

DETAIL-ORIENTED DATA SPECIALIST

Accounts Receivable/Payable Analyst • Planning Specialist • Supply Chain Coordinator •

Business Development • Customer Relationship Management • Risk Management • Quality Control

Reviewed Account Reconciliations • Resolved Conflicts • Identified IT Solutions • Mentored Teams

Defined Data Management Roles • Researched Products • Administered Process Orders

WORK EXPERIENCE

Celanese, Irving, TX Sep 2021 - present

Associate, Supply Chain Deliver

●Improved internal and external customer relationships, process orders, and cash processes.

●Streamlined Order to Cash process to include Master Data setup and Management of Change.

●Ensured customer issues/ order blocks like price, credit, availability and allocation are resolved.

Dean Foods, Fort Worth, TX Dec 2018 - Sep 2021

AP Customer Service Coordinator June 2020 - Sep 2021

●Complied with accounting principles, internal policies, standards, and Service Level Agreements.

●Resolved complex accounts payable inquiries, including extensive research and escalating unresolved issues to management.

Deductions Coordinator Dec 2018 – June 2020

●Partnered with Trade Promotions Coordinators to ensure customer deductions were processed accurately and in a timely manner.

●Completed customer portfolios of claims, evaluated customer disputes for validity and ensured proper documentation to clear A/R.

Saputo Dairy Foods USA, Dallas, TX Feb 2016 - Sep 2018

Customer Service Specialist-Automation Specialist

●Resolved order inquiries throughout the entire lifecycle of all orders for assigned territories.

●Researched and rectified canceled orders, invalid part numbers, product refusals, delivery delays, and expedite requests.

●Drove process improvements and analyzed customer order patterns with identified opportunities to resolve product availability and production schedules.

Land O’ Lakes, Fort Worth, TX Sep 2014 - Feb 2016

Customer Service Representative

●Achieve a high customer service rating with the goal of “Total Customer Satisfaction” to include order entry, order management, and communication of any changes.

●Answered inquiries regarding shipments, products, inventory, and pricing quotes.

●Corresponded to email inquiries and other special projects to increase departmental efficiencies.

Vinson Process Controls (Three PDS, Inc.), Lewisville, TX Sep 2012 - June 2014

Customer Service Associate (RAS)

●Controlled order flow process from quote and release to manufacturing including new account setup; pricing and quoting.

●Coordinated with accounting on the customer’s behalf to resolve invoice discrepancies.

●Interfaced daily with customers via telephone, email, and in person for the proper selection of equipment, development, and submission of quotations.

Siemens Industry, Inc., Grand Prairie, TX Jan 2011 - Sep 2012

Customer Coordinator 2

●Updated order release statuses, blocked invoices, and maintain workflows for SAP.

●Logged calls from call cue consolidating information on order status, lead time requests, product application inquiries, dimensions, quote inquiries, and pricing.

●Initiated action via CRM tool for completion of the change order, product selection, and post order requests or process non-complex requests.

Safety-Kleen, Richardson, TX Sep 2006 - Dec 2010

Customer Maintenance Specialist-Western Region

●Established processes, procedures, and defined roles for master data management.

●Standardized data formats and naming conventions to allow ease of downstream report filtering.

●Investigated reasons for potential data issues and related alternative solutions.

EDUCATION

Amberton University, Garland, TX

Bachelor of Science, Human Relations and Business In Progress

Tyler Junior College, Tyler, TX

General Studies

TECHNOLOGIES

Salesforce, CRM Software, SAP, E-commerce, ERP systems, Microsoft Office Suite, Sarbanes-Oxley (SOX)

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