Customer Service Medical Billing

TERRY EMBACH

***** * **** **** ** Lot **/F*

***********@*****.***

PROFESSIONAL PROFILE

Well-rounded professional with 3 years of C.N.A. Healthcare industry experience backed by cross-functional management and customer service experience. Provides timely and accurate data to ensure reimbursement for patient services. Follows policies and procedures to ensure consistent quality.

Maintains and assures patient privacy and confidentiality.

Pays close attention to detail to ensure accuracy and maintain compliant documentation.

Able to make decisions and implement course of action.

Well-organized, manages time and priorities in multi-task environments.

Microsoft Word / MS Word.

KEY QUALIFICATIONS

Insurance Verification & Reimbursement Processing Medicare / Medicaid Government Payers Third Party Payers

Medical Billing Medical Office Medical Administrative Patient Registration

Medical Practice Management Systems Introduction to CPT & ICD-9 Coding Medical Terminology

Medical Records Management Billing Specialist HIPAA Compliance

EDUCATION

Ultimate Medical Academy

Associate of Science Degree in Health Sciences - Medical Office and Billing Specialist, 2019

PROFESSIONAL EXPERIENCE

Home Depot 02/2022=04/2022

Cashier/Salesperson

Pick-N-Save 12/2021-02/2022

3rd shift stocker

Lowes 11/2019-02/2021

Cashier

Visionworks 05/2019-10/201

3rd Key/Manager Opening tasks Making bank deposits—Making schedules---Measuring for glasses—Handling

Complaints.

Paparazzi - Milwaukee, WI 10/2018 - Present

Jewelry Associate / Inventory

Verified that all merchandising standards were maintained daily.

Conduct inventory checks and balances.

Maintained proper inventory controls.

Contributed to team effort by accomplishing related results as needed.

Review operational records and reports to project sales and determine profitability.

Stay at Home Parent - Milwaukee, WI 08/1996-10/2018

Homemaker

Remained deadline-oriented and reliable while adjusting priorities and managing time wisely.

Able to maintain a fair, consistent set of standards.

Excellent organization, planning, listening and delegation skills.

Home school teacher for 3 children

B. Dalton Booksellers - Milwaukee, WI 04/1996 - 08/1996

Shift Manager / Customer Service Associate

Oversaw day-to-day operations while on duty.

Ensured employees followed procedures and adhered to standards for customer service.

Verified accuracy of cash drawers at beginning and end of shift.

Handled staff disagreements and took deposits to bank.

Built effective employee relationships, motivated staff, and delegated tasks.

Pinecraft - Milwaukee, WI 03/1996 - 04/1996

Assistant Manager / Customer Service Associate

Provided support to management team by completing daily operational tasks.

Prepared store to open each day, created staff schedules, and provided solid customer service.

Communicated store priorities and delegated tasks.

Taco Bell - Milwaukee, WI 11/1995 - 03/1996

Shift Manager / Customer Service Associate

Led team during each shift, assigned tasks, and reinforced food safety and safe working procedures.

Ordered stock, handled cash, and prepared and ensured quality food products.

Established and maintained effective working relationships with employees.

Executed company policies and procedures, identified problems, handled and resolve customer complaints, and maintained fast, accurate service.

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