Call Center Airlines

JARED JUDD

*** * *** *, ****, UT ***** Email: **********@*****.***

Phone: +1-360-***-****

Service to Customer

11+ years skilled experience in Airline Reservation Center & 9 years at Airport Ticket Counter, 20+ years total. Efficiently listened and accurately gave courteous service to help customers in all aspects of travel, including flights & car rentals, with referrals to other desks & services. Attentive listener, rapid rapport & trust builder as clients noticed through approach to each service opportunity. Passionate people helper. Many letters of commendation from happy customers. Enjoy solving problems.

Sales

Know-how to control calls, matches caller needs to features and benefits of Airline products. Always able to Ask For The Sale. Competent with Sabre (AA based REZ system), Alaska Airlines’ Windows-based IMAGE System. Also America West Airlines’ Reservations, System-1. Promoted the Alaska Airlines Bank of America Credit Card & Mileage Plan.

Trainer / Coach / Quality Assurance

Monitored phone calls, verified computer entries and PNR construction, documentation, and advisements of employees with all levels of experience in the Airline Reservations Call Center. Made recommendations for approaches and attitudes with each caller. Helped with technical as well as practical trouble-shooting. 17 of 20 years with Alaska, I was helping part-time or full-time with training others.

Language – Fluently Speak, Read, & Write Spanish

A co-creator and a co-administrator of the Spanish Department Proficiency Exam at Alaska Airlines. Administered in-house to all new Spanish-speaking employees who applied to work at the Spanish Desk. Instrumental in saving thousands of dollars per year with in-house test development and testing.

Experience

Alaska Airlines Reservation Center Tempe, AZ Oct. 1993-Jan. 2005

Alaska Airlines Airport Services Portland, OR Jan. 2005-Nov. 2013 Retired after 20+ years

Micron Filtration Sales Vancouver, WA Jan. 2014-June 2015

WaferTech Camas, WA Aug. 2014-Mar. 2015

Bank of America Camas, WA Apr. 2015-Nov. 2016

Driver – UBER Portland,OR Metro Area & Salt Lake City Metro Area Sept. 2016-Present

US Bank Gresham, OR Feb. 2017-Feb. 2018

Thrifty/Hertz Car Rental Portland, OR Mar. 2018-Oct. 2018

Ryan Buchanan State Farm Bountiful, UT Dec. 2018-Mar. 2019

Harvest Right LLC North Salt Lake, UT March 2019 - August 2019

Larry H Miller Chrysler/Jeep//Dodge/Ram West Bountiful, Utah August, 2019-November 2019

Lexington Law Firm North Salt Lake, UT November 2019 - April 2021

Extra Space Storage Centerville, UT - Manager over 2 facilities - May 2021 - September 2021

O'Brien Glass Products Centerville, UT - Receiving and Delivery of windows for installation - October 2021

Education

Associate of Arts Degree–Chandler-Gilbert Community College–Gilbert, AZ & Mesa Community College

References – Available Upon Request

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