Customer Service Personal Assistant
Resume:
Attara M. Greenstein
Gaston, OR ******@*****.***
SUMMARY OF QUALIFICATIONS
•Experienced in providing excellent Customer Service in a busy call center environment, both inbound and outbound calls.
•Educated and experienced in Microsoft Office, Payroll, Computerized Accounting, A/P, A/R, Office Administration, Retail, Customer Relations and numerous software applications.
•Believe in having good work ethics, take pride in a job well done, eager to learn new skills and have a license with reliable transportation.
•Enjoy working to help people and resolve their issues.
COMPUTER SKILLS
Windows Internet Explorer Outlook
QuickBooks Pro Fire Fox Windows Media
Adobe Chrome Lotus
Office Works Corel Office
Finesse Fusion
WORK EXPERIENCE
Customer Service Representative
IRS, Portland, OR
2018-2019
Received inbound calls from taxpayers, answered questions regarding their accounts and refund dates, provided assistance with determining issues with their returns and escalated problems as needed. Also corrected returns as required and explained IRS corrections.
Resigned. Please ask me for the details if needed.
Customer Service/Dispatcher
Mr. Rooter Plumbing, Newberg, OR
2017-2018
Provided support for the office by answering phones, emails, scheduling customers for plumbers and techs. Also performed office duties as needed. On weekends, ran the office alone including dispatching the staff to appointments.
Personal Assistant/Helper
Donna Robinson, Gaston, OR
2013-2018
Provide any and all assistance as requested by Donna on an on-call status. Duties include household chores and cleaning, yard maintenance, prepping meals and shopping. Also, help to maintain Christmas trees and tree areas.
Customer Support Analyst
Experis, Inc., Beaverton, OR
2016-2017
Presently working as inbound support associate for Sage software. Duties include providing support for the accounts receivable, billing, contracts, job cost, payroll and project management modules by answering questions regarding workflow mechanics of data entry, processing, printing and posting. Offer solutions for errors associated with the workflow, help to setup jobs, contracts, customers, vendors and employees. In addition, provide customer service for products that have nontechnical account issues. Create support tickets for each call, seek out knowledgebase articles to email to customers and transfer to senior agents when required.
Customer Service/Cashier
KMART, Beaverton, OR
Christmas 2013
Provided cash register support for the 2013 season. Assisted customers with any and all issues they might have, assisted other departments with stocking items and general cash handling. Using the KMART register/computer, I was able to apply for Sears credit cards for customers, check stock inventory, make layaway payments and sign shoppers up for the Shop Your Way Rewards program.
Customer Support Tech/Escalations Dispatcher/Tech Lead
Stream Global Services, Beaverton, OR
2010-2012
Provided “EPIC” customer service by phone to hundreds of callers by not only empathizing with the issues but also creating a small bond with them by being personable and finding common ground. Answered questions and provided tech support for both account and non-account related issues for the XBOX console and its online services. Handled hardware, billing and connection issues. Setup repair orders, resolved billing violations by processing payments. Dispatched and assisted the escalations agents with universal tech support for issues being submitted directly to Microsoft. Provided feedback to those agents regarding their notes and personal queue maintenance to meet contract standards.
Tax Preparer
Liberty Tax Service, Yuba City, CA
2009
Prepared Federal and California state taxes for a large amount of clients using the Libtax software. Showed clients different strategies for reducing their taxes and increasing refunds. Distributed RAL checks, performed office tasks as needed and answered a high number of phone calls.
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