Ticket Agent Customer Service

VICTOR AGUILAR

***** ** *** **

Miami, FL *****

Phone: 786-***-**** or 305-***-**** - Email: ************@*******.***

WORK EXPERIENCE:

Nov. 2016 – Present Amerijet International – Import Agent

-AMS Editrade

-Cleared flight arrivals and departures

-Shipping and receiving

-Customer Service

-Process Documentation

-Good Relations US Customs and USDA

-Knowledge and use of AMS Magaya System

Jan. 2004 – Present Aries Global Logistics – Import Coordinator

-Preparation of documents import and export

-Responsible for coordinating the shipment of all import orders with various freight forwarders and carriers

-Creating the necessary documentation for each shipment

-Knowledge and use of AS400 System

-Specialist in dangerous goods

-Regulation of US Customs documentation

-Interact with Customs Brokers and customers to provide accurate information and ensure on time delivery.

Nov. 1997 – Jan. 2004 Diamond Air Freight – Cargo Agent

-Customer Service

-Import and Export Agent

-Cleared flights for Swiss Air

-Knowledge and use of Carido System AMS

-Negotiate and arrange transport of goods with freight companies.

-Notify consignees, passengers, or customers of the arrival of freight or baggage, and arrange for delivery.

-Advise clients on transportation and payment methods.

-Prepare manifests showing baggage, mail, and freight weights, and number of passengers on airplanes, and transmit data to destinations.

-Determine method of shipment, and prepare bills of lading, invoices, and other shipping documents.

-Check import/export documentation to determine cargo contents, and classify goods into different groups

-Estimate freight or postal rates, and record shipment costs and weights.

-Retrieve stored items and trace lost shipments as necessary.

-Pack goods for shipping

March 1980 – Sept. 1997 LAB Airlines – Cargo Agent/Traffic Agent

-Ticket Agent

-Preparation of import and export documentation

-Pallet supervision

-Ramp Agent

-Customer Service

-Routed inbound and outbound air freight shipments to their destinations.

-Assembled cargo according to destination.

-Weighed items and determined cost

-Itemized charges, prepared freight bills

-Prepared manifest to accompany shipments.

-Notified shippers of delays in departure of shipment.

-Unloaded inbound freight and notified consignees on arrival of shipments and arranged for delivery to consignees.

EDUCATION:

Jan. 1979 – Jan 1980 Travel Agent

Washington Heights, New York, New York

Feb. 1969 – Nov. 1973 High School Diploma

Colegio Castulo Chavez, Santa Cruz, Bolivia

SKILLS:

Certified Dangerous Goods-License

Forklift truck operator

Tug

Commercial License

Knowledge and use of ramp equipment

REFERENCES:

References are available and furnished upon request.

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