Customer Service District Manager

Christopher Dieda

Region Sales and Operations Manager

Cell 720-***-****

********@***.***

linkedin.com/in/chris-dieda-1795703/

**** **** ***** ******, ********, CO 80602

I have a history of great execution

I have used the highest quality processes to promote sales growth and operational excellence. I have a strong background in both wholesale DSD, and retail sales environments.

I am experienced with leadership and program development I have mentored multiple employees, interns and peers to internal and external promotions. I have developed many best practice programs for the companies I have worked for.

I have extensive experience in relationship-building and teamwork I have experience working collaboratively with suppliers, company employees and third parties over a large geography. I have been a leader in employee engagement by operating with a one team approach with emphasis on authentic leadership and accountability.

PROFESSIONAL EXPERIENCE

Zone General Manager -Retired

Schwans Consumer Brands, Intermountain Region, 16 years

I managed 10 direct reports with 230-plus employees throughout an eight-state operational zone. I oversaw over 1,400 retailers for their supply and service needs. I worked with great success in keeping my team in compliance with DOT regulations. I utilized strong warehouse and personnel networks for effective sales results. I utilized analytical and problem-solving skills daily to increase operating efficiencies.

Acting as key support person during multiple training periods and taking lead on key projects for the organization.

Improved turnover multiple times within the Zone using systematic and strategic methods of coaching and developing focusing on authentic leadership and accountability.

Maintains lower Operating Expenses by more than 1% in Consumer Brands Division by engaging with team for proper expense controls.

Regularly exceeding safety results in region by fostering a culture of care and best practices by utilizing our company programs in concurrence with self-developed safety guidelines and programs.

District Manager

Food 4 Less Warehouse Stores (Midwest Region), 4 years

Led the expansion of a new retail division for Kroger. Operationally led and managed the opening of a 12-store district with 1,300 operational members and 15 direct reports in the Chicago area. Drove growth by focusing on customer service, teamwork and merchandizing.

Total sales operations in excess of $250 million annually.

Company leader in building operating structure including compensation models, training support and supply procurement.

Responsible for direct communication and developing relationships with community and civic leaders to acquire appropriate licenses and grow community giving and engagement.

Store Director 8 years

Food 4 Less Warehouse Stores

As a top store manager operating in high volume supermarket, I was promoted to Assistant District Manager within the company. Consistently recognized for leadership and ability to identify, analyze and solve problems. Responsible for supervision in the areas of non-perishable categories in over 20 stores. Helped analyze and detect market trends internally as well as externally.

Top performer in shrink control and member development.

High level interaction with industry trade representatives.

Developed and oversaw store merchandizing layouts and supervised overall layout and condition of stores

Led stores to high performance in sales, safety and execution of company programs

Assisted in the operational budgeting process and adherence

Summary

I have achieved success in both retail and CPG environments. I have been consistently ranked in the top tier of managers in the companies I have worked for. My ability to identify relevant talents of my team and then demonstrate effective delegation has been a strong suit. I provide employees with the expectations needed to accomplish solid results. My strength of follow up to ensure exemplary results is evident daily. I uphold accountability as a leader as a high priority. I continuously work within operating budgets and work closely with my team to teach, coach and lead them to superior performance.

SKILLS

Employee Training

and Development

Customer development and service

Financial Planning

and Profit Analysis

Merchandise/Market planning

Safety Process Planning Execution

Strategic Sales Coaching

Organizational Management

Third Party Relations and Negotiation

Organizational Leadership

Word, Excel, PowerPoint proficient

CURRENT HIGHLIGHTS

Financial responsibility

for $95 million annually

OSHA-Vehicle rates among the lowest in the company.

16-year track record of developing processes used throughout my current company

Growing top line sales in difficult times

OPEX controls in budget yearly

Service metrics achieved yearly

Recognition- “West Region Zone of the Year”, “Excellence in Engagement” and “COM Area of the year. ”

Competencies

Self-aware

Empathy

Social intelligence

Responsible decision making

Leading self

Conflict resolution

Team building

Leading others

DEVELOPMENT

Dale Carnegie, Management course

Connie Yambert, Professional Speech Training

Dr. Tasha Eurich, Bankable Leadership professional development

Schwans, multiple leader development programs including Authentic leadership training. Gallup survey program. Engaged leader programs. Emotional intelligence 2.0 program. Good to great program.

Food 4 Less, Multiple leadership programs including the game of work, future leaders training and development to name a few.

Community college and High School education

References available upon request

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