Customer Service Sales Associate
Resume:
Tim Davis
Seasoned Management Professional in Warehousing/Distribution/Fulfillments settings
Dayton, OH 45419
*****************@*****.***
Hands-on style professional with over 25 years of experience in warehousing, distribution and logistics Management. Demonstrated leader with expertise and extensive experience with:
• Operations Management
• Warehousing & Distribution
• Manufacturing
• Transportation Logistics
• Customer Service and Sales
Results driven leader, able to successfully orchestrate complex relationships between different disciplines within an organization and the external environment. My operating platform is staff development and process improvement focused on key metrics to deliver results. My objective is to surround myself with positive people that are motivated to set and achieve high standards of personal and professional improvement.
Work Experience
Route 1 Truck driver
The Dayton Foodbank - Dayton, OH
November 2020 to Present
Picked up the assigned donated foods from Kroger, Meijer,Sam's Club, Wal-Mart, Aldi, Marcs grocery stores on a daily basis.
Unload and put away these foods into appropriate areas with the warehouse of the foodbank, freezer, cooler, etc.
Drove and operated 26 foot box truck
Vendor Compliance Specialist
Chewy's Fulfillment Center Dayton Airport - Dayton, OH May 2019 to October 2020
Maintained company standards from all incoming products from all vendors performed stock rotations
Vendor returns
Pest contamination notices
Conducted daily violations and non standards of Quality and Branding Operations Supervisor
Sunsong North America
December 2018 to May 2019
Oversee entire shipping area, order pulling (picking), inventory control RF
12 Direct reports
Inside Sales Associate (customer service)
The Lenz Company - Dayton, OH
May 2018 to December 2018
Sales, Order entry, Customer Service, Floater
Inventory coordinator Medical devices
Zimmer Biomet - Lebanon, OH
November 2017 to May 2018
Performed fulfillments of surgical devices used for knee, shoulder, and hip replacements. Rebuilt kits to optimum service levels to 100% accuracy, restocked back into pulling locations For future surgeries.
Warehouse Supervisor
Advanced Service Technologies - Miamisburg, OH
April 2017 to September 2017
55k sq ft warehouse servicing the largest retailer in the United States. Oversee the entire warehouse operations including shipping and receiving, put away, picnpac, pick tickets, inventory control, staging, sorting and delivery via Fed Ex. Staff training, discipline, hiring, terminations. Associate Buyer
Captor Corporation - Tipp City, OH
January 2017 to April 2017
Electronic buyer commodity
MRP
Inventory control
Warehouse Operations Manager
Lizard Apparel and Promotions - Centerville, OH
February 2016 to January 2017
Startup and setup of a E Commerce warehouse including, receiving, shipping, fulfillment (picking) Logistics and Customer Service. OS&D, Production and value added services and customer service
(returns)
Director
Operations Food Bank
March 2014 to June 2015
Oversee staff and facilitate the management team and their responsibilities to control daily Operations of warehousing, mobile vehicle, payroll, for distribution which includes, but is not Limited to: inventory, receiving, shipping, sanitation, safety, order pulling, agency pick up, CSFP Program, regulatory policies and procedures according to company, state, local and federal. Also Maintain and uphold compliance with AIB and Feeding America Standards.
• Facilities maintenance and repair upkeep to meet local codes and other regulatory agencies of The State of Ohio. General housekeeping practices enforcement.
• Pest control facilitator and records maintenance.
• Responsible for ensuring the quality, freshness, consistency and cost control for a food distribution operation by ensuring distribution external services are rendered in a cost efficient and effective manner.
• Established and negotiated off-site freezer storage facility.
• Train, coach, and develop staff to professional standards.
• Implement inventory control methods to ensure credible valid inventory levels.
• after hours contact for food donations coordinator.
• Introduced FIFO practices and procedures.
• Support fund raising events.
Fulfillment Manager
Hooven Dayton Corp - Dayton, OH
October 2012 to September 2013
• Hiring management member (on-boarding)
• Maintain client inventory for Pick & Pack operation. Obtained order picking accuracy from lower 60% to the upper 90%. within a 3 month period
• Increased on-time deliveries from 80% to 98.5%.
• Achieved current fill rate of 100%.
• Maintained accurate and real inventory levels.
• Implemented Logistics program creating $60,000 in annual savings.
• Training and development of production staff.
• Serve as member of core management group. Managed staff of 12 production/inventory staff Buyer
Kettering Medical Center - Kettering, OH
November 2011 to September 2012
• One of two Buyers for the Kettering Medical Center Network.
• Operated proprietary inventory management software system McKesson.
• Primary field of expertise was maintenance, repair and operation materials. Lead Shipping/Receiving Clerk
entire Kettering Medical Center Network
July 2011 to November 2011
• Received and verified incoming products and keyed information into system.
• Stocked for entire Kettering Medical Center Network (7 hospitals and 120+ doctor's offices).
• Stocked each Medical Center department with products. Materials Manager/Steel Ingot Buyer
Dayton Forging and Heat Treating - Dayton, OH
February 2009 to June 2011
Analyzed current inventory levels and sales reports and ordered type and tonnage of steel ingot Required for production including six different grades of steel in 30-ton ingots.
• Maintained accurate and real inventory levels.
• Provided customer service.
• Developed scrap program.
Asset Tracking inventory Specialist
The Reynolds & Reynolds Company - Dayton, OH
May 2005 to January 2009
• Established inventory control system. Created pick list and fulfillment procedures.
• Set up internal part numbering system. Assigned locations and pulled same parts for production.
• Conducted physical inventories. Created and maintained and inventory over 18k total parts Inventory of 300+ different parts and sub-assemblies. This is still used today.
• Incorporated information into Access Database for validity of inventory.
• Supported repair center with product request for productions (repairs) (SAP) (110 Techs).
• Received A.C.E. award April 2006 (Associates Contributing Excellence) and two HooRey! Awards.
• Generated inside sales leads making as many as 50 daily outbound calls to various customers.
• Tracked Information Technology assets throughout entire network of associates. Jewish Vocational Service (Sheltered Workshop), Blue Ash, Ohio Work Center Operations Manager
Jewish Vocational Service (JVS) - Blue Ash, OH
November 2001 to July 2005
Manager and oversee the entire operation of a sheltered workshop for the MRDD populations of greater Cincinnati area's. Personally was responsible of obtaining jobs that would be performed by 150 young adults with mental and physical disabilities. Bid the work, formulate the pay per piece to consumers, bill charges to business providing the work, conduct time studies, buyer for all materials and tools need to perform the jobs, worked with the Ohio Dep of Labor, performed QC, job sitter, arranged all deliveries and pick ups, production scheduler,
Senior Buyer
Electronic Audio Group - Vandalia, OH
January 2000 to November 2001
Buyer of electronic components used in the manufacturing of audio devices. Obtained cost savings of 100k dollars in first year 5 Asian and 3 Domestic vendors
Vendor relations
Maintained adequate inventory supply to meet sales goals Oversaw warehouse operations and value added service (tape & reel) Inside and Outside Sales Professional
Advacom Electronic Distributor - Dayton, OH
1996 to 2000
Inside desk sales professional
Conducted heavy phone work with as many as 75 accounts performing stock checks, quotes, customer service
Promoted to outside sales professional to call on accounts face to face, work with design engineers to win component design in customer products
covered SW Ohio, Northern Kentucky territories
Recovered 2 failing customer accounts
Warehouse/Counter Sales Manager and Facilities Manager Duellman Electrical Supply - Dayton, OH
1993 to 1996
Responsible for the counter sales group
5 direct reports
Oversee entire operation of shipping, receiving, order pulling, will call, Job site deliveries, etc. Instrumental in converting from manual system to a computerized system (training) Stored Products Inventory Administrator
Standard Register - Dayton, OH
1989 to 1993
Oversaw the physical inventory of accounts stored at warehouse and maintained operational standards along with SRC procedures
responsible for 22 warehouses located across the US Education
High school diploma
Belmont High school - Dayton, OH
Belmont High School - Dayton, OH
Skills
• Warehouse Management
• Operations Management
• Facilities Management
• Warehouse Supervisor Experience
• McKesson
• Logistics
• Training & Development
• E-Commerce
• Sales Management
• Facilities Maintenance
• Supply Chain
• Warehouse Experience
• Procurement
• MRP
• Route Driving
• Process Improvement
• Outside Sales
Certifications and Licenses
Forklift Certification
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