Administrative Assistant Customer Service

Cindy Dungca Pulley

*******@*******.*** 757-***-**** Williamsburg, VA 23188

PROFESSIONAL SUMMARY

Accomplished Administrative Assistant and self-motivated independent small business manager, practiced at addressing all facets of business needs including attention to detail, strong decision-making skills, managing multiple tasks, inventory allocation, and technical training. I utilize a variety of analytical techniques to solve problems and I am proficient in time management with proven track record of providing exceptional customer service in fast-paced environments. SKILLS

• Proficient in Lean Six Sigma

• Project Management

• Time Management

• Effective Team Building

• Workflow Planning

• Performance Analysis

• Microsoft Office/Project Expertise

• Astute Problem Solver

WORK HISTORY

Jun 2017 - Current

Administrative

Assistant

WHH Trice & Co.

Williamsburg, VA

• Monitored premises, screened visitors, and issued passes to maintain security

• Prepared packages for shipment, pickup, and courier services

• Coordinated bookkeeping in Quicken including invoicing and accounts payable

• Drafted business memos, letters, and marketing to support business objectives

• Tracked inventory and ordered office supplies using cost-effective solutions

• Executed record filing system to improve document organization and management

• Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, and greeting visitors

• Recommended changes to existing processes to improve accuracy and efficiency Jun 2008 - Current

Independent Small

Business Manager

Williamsburg Nails

dba Nails by Lisa

Williamsburg, VA

• Project Manager for a business renovation in an 18-month timeline using Six Sigma tools

• Collaborated with 8-10 employees for high-quality services and 99% client satisfaction

• Plan workflow schedules and prepare delegated tasks to maximize business efficiency

• Applied performance analysis to improve operations, target business conditions, and evaluate forecast needs to make decisions using the DMAIC process

• Implemented service price increase resulting in a 40% higher profit within six months

• Initiated inventory control to manage stock, maintain costs, and meet customer demands

• Organized promotions to boost sales, achieving 40% growth in revenue over six months

• Increased the number of clients with strategic engagement and marketing strategies

• Conducted a Value Stream Mapping to reduce lead time in service process

• Utilized social media accounts and strategic marketing initiatives to promote business

• Implemented Square to collect annual data to improve quality initiatives and sales

• Implemented Visibook for efficient scheduling to increase work productivity Jun 2015 - Jun 2017

Accounts Payable

Clerk

WHH Trice & Co.

Williamsburg, VA

• Improved accounts payable processes and achieved 97% reduction in late fees

• Used Sage 300 to accurately manage over 15 accounts worth over $100,000

• Reconciled processed work by verifying entries and comparing system reports

• Assessed data and information to verify entry, calculation and billing code accuracy

• Applied proper codes to invoices, files, and receipts to keep records organized

• Managed efficient processing of invoices and check requests for over 15 accounts

• Updated applicable Federal and State requirements to minimize legal requests EDUCATION

College of William & Mary Williamsburg, VA

Master of Business Administration: Management of Engineering & Technology Development August 2016 – 2019

Virginia Commonwealth University Richmond, VA

Bachelor of Science: Economics

May 2015

PROFESSIONAL ORGANIZATION

Active Member of Project Management Institute (PMI) Active Member of American Management Association (AMA) CERTIFICATIONS

Lean Six Sigma Green Belt Certification (acquired from the College of William & Mary) Certified Notary Public (acquired from current employer) Cardiopulmonary Resuscitation (CPR)

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