Customer Service Call Center

Shaquel Robertson

********************@*****.***

919-***-****

Obtain a customer service position that will enable usage of strong communication & organizational

skills, a customer service background and my ability to excel in a call center environment while having

the ability to execute programs using resources provided.

Work Experience

Customer Service Ambassador

Trialcard

08/2020-08/2022

• Maintained a high volume workload within a fast paced environment. Assisted and average of 40-60

caller per day.

• Educated caller on prescription benefits in a calm and helpful manner ensuring the customer felt

understood and confident in the options available.

• Improved call center metrics and service capacities by resolving customers inquires timely and

efficiently

• Completed voluntary customer service skill training to learn ways to enhance customer satisfaction

and improve productivity

Collections Specialist

Carecentrix

November 2012 to July 2016

• Communicated with debtors by telephone in regards to payments due

• Specified coverage from insurance amounts, deductible, copay, coinsurance

• Negotiated payments while continuing to build a positive relationship with customers

• Managed collection efforts with a high level of persuasiveness and professionalism

Cashier/Customer Service

Dunkin Donuts/Baskin Robins

February 2005 to August 2012

• Maintained good relationships with customers and ensured customer satisfaction

• Recommended products to customers and assisted in placing orders

• Coordinated with customers effectively and provided outstanding service

• Maintained transactions on cash register and accepted payment

• Prepared orders according to the guest requests

Education

High School Diploma

Athens Drive High School

Additional Information

Skills

• Great leadership and communication ability

• Typing approximately 50 WPM

• Proven reliability

• Excellent attention to details

• Professional demeanor, telephone etiquette

• Proficient with Microsoft Office, PowerPoint, Excel, Word, and Publisher

Contact this candidate