Entry Specialist Data
Resume:
Misty Tanner
Los Angeles, CA ***** • 657-***-**** • *********@*****.*** • WWW: Online Digital Resume
Website, Portfolio, Profiles
www.linkedin.com/in/misty-tanner-92748b69
Professional Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Skills
Type 50-65 wpm/10 key by touch
Heavy multi-line phones
MAC and PC proficient
Shrinkage Prevention/ Sales Tracing
Resolving Complaints
EDI Specialist
Administrative Management
Microsoft PowerPoint
Supervising Employees
Cargo and Freight
Data Entry and Maintenance
Upbeat and Positive Personality
Work History
Person in Charge, 03/2017 to 10/2017
C&K Markets – La Pine, OR
Managing up to 6 people
Cashiering
Customer Service
Performed Western Union Transactions
Lottery Sales and close out Lottery machine nightly
Performed Money Order Transactions
Stocking
Balancing safe and all registers for shift
Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
Monitored workflow to improve employee time management and increase productivity
Asst. Store Manager, 09/2016 to 05/2017
Dollar Tree – Bend, OR
Managing Up to 5 people
Cashiering
Customer Service
Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Balancing safe and all registers for shift
Stocking
Resetting store for Seasons and Holidays
Balloon inflation
Signage
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
Driver, 12/2015 to 07/2016
Lyft – Los Angeles/San Diego Counties, CA
Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
Coordinated efficient routes to avoid delays and optimize schedules.
Planned and adjusted optimal routes based on traffic and weather conditions.
Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Upheld high standards of professionalism and discretion when working with high-value clients.
Updated personal logs and business tracking documents accurately and according to schedule requirements.
Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
Driver, 05/2015 to 07/2016
Uber – Los Angeles, CA
Safely picked up and dropped off 25-50 clients daily
Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
Coordinated efficient routes to avoid delays and optimize schedules.
Planned and adjusted optimal routes based on traffic and weather conditions.
Upheld high standards of professionalism and discretion when working with high-value clients.
EDI Specialist/Customer Service Executive, 12/2014 to 05/2015
Vig Furniture – Vernon, California
Created and maintained EDI customer maps.
Transmitted records and files to customers efficiently to maintain operational timelines.
Tracked files from origin to destination and troubleshot errors.
Trained customer service personnel in strategies for supporting electronic data interchange activities.
Built and deepened positive and productive relationships with business partners.
Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Transmitted records and files to customers efficiently to maintain operational timelines
Personal Asst/Receptionist/CSM/Shipping Manager, 02/2012 to 08/2014
Lava Heat Italia – Vernon, California
Phones, fax, copy
Solve customer service issues over phone and via email
Take orders from new and existing customers
Setup delivery dates and times
Check EDI portals for pending orders, verify stock, confirm order receipt and/or place on back order
Create Excel Spreadsheets
Schedule over 75 shipments with designated shipping companies using various methods and portals
Create BOL's for each shipment, provide POD's upon request
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
Answered central telephone system and directed calls accordingly.
Confirmed appointments, communicated with clients and updated client records.
Managed multiple tasks and met time-sensitive deadlines
Provided clerical support to company employees by copying, faxing and filing documents
Resolved customer problems and complaints
Liaised with vendors, contractors and professional services personnel to properly process orders.
Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.
Confirmed appointments, communicated with clients and updated client records
Answered central telephone system and directed calls accordingly
Kept reception area clean and neat to give visitors positive first impression
E-Commerce Data Entry Specialist/Customer Service, 02/2008 to 02/2009
Social Studies School Service – Culver City, CA
Compiled data and reviewed information for accuracy prior to input.
Completed data entry tasks with accuracy and efficiency.
Entered numerical data into databases with speed and accuracy using 10-key pad.
Managed workflow scheduling, data entry and accuracy verification for large data projects.
Corrected data entry errors to prevent later issues such as duplication or data degradation.
Kept optimal quality levels to prevent critical errors and support team performance targets.
Organized, sorted and checked input data against original documents.
Supported multiple departments with special projects.
Sorted documents and maintained organized filing process.
Veterinary Receptionist, 02/2007 to 05/2008
Blue Cross Pet Hospital – Pacific Palisades, CA
Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
Maintained office and waiting room, keeping common areas clean and tidy.
Answered owner animal health questions and advised on best care practices.
Triaged up to 50 incoming patients daily to determine treatment needs and urgency of care.
Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Organized paperwork such as charts and reports for office and patient needs.
Maintained current and accurate medical records for patients.
Managed multi-line phone system and pleasantly greeted patients.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Completed patient referrals to other medical specialists.
Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
Supported office staff and operational requirements with administrative tasks.
Executive Assistant to the Director, 05/2001 to 09/2001
Seven Arrows Private School – Pacific Palisades, California
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Organized and coordinated conferences and monthly meetings.
Processed travel expenses and reimbursements for executive team and senior management group.
Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
Created expense reports, budgets and filing systems for management team.
Screened calls and emails and initiated actions to respond or direct messages for managers.
Filed paperwork and organized computer-based information.
Answered high volume of phone calls and email inquiries.
Handled incoming and outgoing mail, email and faxes.
Education
Associate of Applied Science: Business Management, 01/2010
UEI College - Huntington Park, CA
GPA: 4.0
Continuing education in Business Management
Business Law
Business English
Accounting/Business Math
Human Resources
Customer Service
Certificate in Business Administration : Business Administration, 07/2008
UEI College - Huntington Park, CA
Professional development completed in Microsoft Office Specialist
Quick Books
10 Key Mastery
Accounting/Business Math
Business English
Additional Information
Awards
Student of the Month
Attendance Award
Presidential Award
Outstanding Achievement Award
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
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