Misty Tanner

Los Angeles, CA ***** • 657-***-**** • adss65@r.postjobfree.com • WWW: Online Digital Resume

Website, Portfolio, Profiles

www.linkedin.com/in/misty-tanner-92748b69

Professional Summary

Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Skills

Type 50-65 wpm/10 key by touch

Heavy multi-line phones

MAC and PC proficient

Shrinkage Prevention/ Sales Tracing

Resolving Complaints

EDI Specialist

Administrative Management

Microsoft PowerPoint

Supervising Employees

Cargo and Freight

Data Entry and Maintenance

Upbeat and Positive Personality

Work History

Person in Charge, 03/2017 to 10/2017

C&K Markets – La Pine, OR

Managing up to 6 people

Cashiering

Customer Service

Performed Western Union Transactions

Lottery Sales and close out Lottery machine nightly

Performed Money Order Transactions

Stocking

Balancing safe and all registers for shift

Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.

Monitored workflow to improve employee time management and increase productivity

Asst. Store Manager, 09/2016 to 05/2017

Dollar Tree – Bend, OR

Managing Up to 5 people

Cashiering

Customer Service

Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.

Balancing safe and all registers for shift

Stocking

Resetting store for Seasons and Holidays

Balloon inflation

Signage

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities

Driver, 12/2015 to 07/2016

Lyft – Los Angeles/San Diego Counties, CA

Cleaned and maintained vehicle and assessed vehicle for damage after each shift.

Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.

Coordinated efficient routes to avoid delays and optimize schedules.

Planned and adjusted optimal routes based on traffic and weather conditions.

Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.

Upheld high standards of professionalism and discretion when working with high-value clients.

Updated personal logs and business tracking documents accurately and according to schedule requirements.

Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.

Driver, 05/2015 to 07/2016

Uber – Los Angeles, CA

Safely picked up and dropped off 25-50 clients daily

Cleaned and maintained vehicle and assessed vehicle for damage after each shift.

Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.

Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.

Coordinated efficient routes to avoid delays and optimize schedules.

Planned and adjusted optimal routes based on traffic and weather conditions.

Upheld high standards of professionalism and discretion when working with high-value clients.

EDI Specialist/Customer Service Executive, 12/2014 to 05/2015

Vig Furniture – Vernon, California

Created and maintained EDI customer maps.

Transmitted records and files to customers efficiently to maintain operational timelines.

Tracked files from origin to destination and troubleshot errors.

Trained customer service personnel in strategies for supporting electronic data interchange activities.

Built and deepened positive and productive relationships with business partners.

Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.

Transmitted records and files to customers efficiently to maintain operational timelines

Personal Asst/Receptionist/CSM/Shipping Manager, 02/2012 to 08/2014

Lava Heat Italia – Vernon, California

Phones, fax, copy

Solve customer service issues over phone and via email

Take orders from new and existing customers

Setup delivery dates and times

Check EDI portals for pending orders, verify stock, confirm order receipt and/or place on back order

Create Excel Spreadsheets

Schedule over 75 shipments with designated shipping companies using various methods and portals

Create BOL's for each shipment, provide POD's upon request

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Kept reception area clean and neat to give visitors positive first impression.

Answered central telephone system and directed calls accordingly.

Confirmed appointments, communicated with clients and updated client records.

Managed multiple tasks and met time-sensitive deadlines

Provided clerical support to company employees by copying, faxing and filing documents

Resolved customer problems and complaints

Liaised with vendors, contractors and professional services personnel to properly process orders.

Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.

Confirmed appointments, communicated with clients and updated client records

Answered central telephone system and directed calls accordingly

Kept reception area clean and neat to give visitors positive first impression

E-Commerce Data Entry Specialist/Customer Service, 02/2008 to 02/2009

Social Studies School Service – Culver City, CA

Compiled data and reviewed information for accuracy prior to input.

Completed data entry tasks with accuracy and efficiency.

Entered numerical data into databases with speed and accuracy using 10-key pad.

Managed workflow scheduling, data entry and accuracy verification for large data projects.

Corrected data entry errors to prevent later issues such as duplication or data degradation.

Kept optimal quality levels to prevent critical errors and support team performance targets.

Organized, sorted and checked input data against original documents.

Supported multiple departments with special projects.

Sorted documents and maintained organized filing process.

Veterinary Receptionist, 02/2007 to 05/2008

Blue Cross Pet Hospital – Pacific Palisades, CA

Fielded phone calls from pet owners, answered questions and took messages for veterinarians.

Maintained office and waiting room, keeping common areas clean and tidy.

Answered owner animal health questions and advised on best care practices.

Triaged up to 50 incoming patients daily to determine treatment needs and urgency of care.

Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.

Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.

Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.

Coordinated patient scheduling, check-in, check-out and payments for billing.

Organized paperwork such as charts and reports for office and patient needs.

Maintained current and accurate medical records for patients.

Managed multi-line phone system and pleasantly greeted patients.

Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.

Completed patient referrals to other medical specialists.

Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.

Supported office staff and operational requirements with administrative tasks.

Executive Assistant to the Director, 05/2001 to 09/2001

Seven Arrows Private School – Pacific Palisades, California

Responded to emails and other correspondence to facilitate communication and enhance business processes.

Organized and coordinated conferences and monthly meetings.

Processed travel expenses and reimbursements for executive team and senior management group.

Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.

Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.

Created expense reports, budgets and filing systems for management team.

Screened calls and emails and initiated actions to respond or direct messages for managers.

Filed paperwork and organized computer-based information.

Answered high volume of phone calls and email inquiries.

Handled incoming and outgoing mail, email and faxes.

Education

Associate of Applied Science: Business Management, 01/2010

UEI College - Huntington Park, CA

GPA: 4.0

Continuing education in Business Management

Business Law

Business English

Accounting/Business Math

Human Resources

Customer Service

Certificate in Business Administration : Business Administration, 07/2008

UEI College - Huntington Park, CA

Professional development completed in Microsoft Office Specialist

Quick Books

10 Key Mastery

Accounting/Business Math

Business English

Additional Information

Awards

Student of the Month

Attendance Award

Presidential Award

Outstanding Achievement Award

Languages

English

Native or Bilingual

Spanish

Native or Bilingual

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