Post Job Free

Resume

Sign in

Customer Service Country Manager

Location:
Kingston, NY
Posted:
September 30, 2022

Contact this candidate

Resume:

R e s u m e

Jawad Hussain

Address: Available in USA

Contact:

Mobile: +1-703-***-****

e-mail: adss64@r.postjobfree.com

Skills and Abilities

Working Experience

Business management, Business communication Technical and technological, Time managements, Interpersonal communication, Verbal communications, Strategic Thinking, Creative thinking, Decision making, Problem solving, Negotiating, Teamwork, Quick learning, Risk Taking, Sales Ability, Resourcefulness, Responsibility, Reliability, Creativity, Determination, Ethics, Critical thinking, Customer service, Patience, Multi-Tasking

Shing Distribution Systems – Pakistan (Distributors for ASUS, MSI, Kingston, Dell, ViewSonic, G-Skill, CoolerMaster, Thermaltake) February Feb 2016 – Present - Business Unit Head.

• Incorporate procedures and policies in operations of business unit.

• Manage business activities focusing on financial and strategic growth of organization.

• Point of contact with International business Partners and Vendors.

• Implementation including Sales modeling and pricing.

• Collaborate with Business Development to identify, develop and manage efficient, revenue-generating strategies.

• Communicate with senior level client contacts to update on sales growth and strategic

• Direct designated company team members in their role internal resources/departments and outside vendors to ensure successful Business.

• Oversee and provide guidance on the strategy and tactics for Business Review and make decision.

• Accountable for the profitability of Business Unit.

• P&L Review.

Alhamrani Universal – KSA - Largest ATM solution provider in the Middle East and a pioneer in POS and Security solutions across the KSA March 2014 – February 2016 – POS Staging supervisors

• Accomplishes manufacturing staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.

• Maintains work flow by monitoring steps of the process; setting processing variables; observing control points and equipment; monitoring personnel and resources; studying methods; implementing cost reductions; developing reporting procedures and systems; facilitating corrections to malfunctions within process control points; initiating and fostering a spirit of cooperation within and between departments.

• Completes production plan by scheduling and assigning personnel; accomplishing work results; establishing priorities; monitoring progress; revising schedules; resolving problems; reporting results of the processing flow on shift production summaries.

• Maintains quality service by establishing and enforcing organization standards.

• Ensures operation of equipment by calling for repairs; evaluating new equipment and techniques.

• Provides manufacturing information by compiling, initiating, sorting, and analyzing production performance records and data; answering questions and responding to requests.

• Creates and revises systems and procedures by analyzing operating practices, record-keeping systems, forms of control, and budgetary and personnel requirements; implementing change.

• Maintains safe and clean work environment by educating and directing personnel on the use of all control points, equipment, and resources; maintaining compliance with established policies and procedures.

• Maintains working relationship with the union by following the terms of the collective bargaining agreement.

• Resolves personnel problems by analyzing data; investigating issues; identifying solutions; recommending action.

• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

• Contributes to team effort by accomplishing related results as needed. ASUS Technology Pte Ltd –Taiwan (Leading Manufacturer of Computer Hardware) January 2009 – February 2013. National Sales Manager – Pakistan

• Representing ASUS in Pakistan

• Manage and organize sales and marketing group to meet market challenges and new opportunities. Work alongside Distributor in growing the overall business.

• Responsible for providing the Distributors with the necessary technical expertise to enable them to sell the product.

• Manage / maintain current accounts as well as look for and establish new Business opportunities (new customers).

• Be the key interface / resident product expert with customers and their technical engineering teams. Work with them to optimize their products and/or processes via the use of the company's products.

• Research customers' technology direction and technical requirements.

• Stay abreast of trends in the industry in order to maintain a competitive edge over main competition.

• Negotiate the terms and conditions of new sales orders / deals

• Liaison between ASUS HQ, Distributor and customer.

• Maintain strong working relationship with manufacturing & product engineering in order to stay on top of product capabilities and manufacturing's ability to meet customer time tables.

• Create annual sales forecasts. Budges, MPORS, SPORS (on Oracle based

• Applications )

• Provide reports, presentations, market feedback to HQ Shing Distribution Systems –Pakistan (Sole distributors for Intel, ASUS, Dell, ViewSonic, Transcend, Thermal Take, Coolermaster)

March 2003 – December 2008 - Product Marketing Manager.

• Responsible for providing the sales team with the necessary technical expertise to enable them to sell the product. This involves printed and electronic promotional material, product training.

• Act as point of first reference for all product related enquiries and work collaboratively with colleagues to address any issues that may arise.

• Responsible for preparing product forecasts, and constantly monitoring inventory levels held at central and interstate warehouses including liaison with production (locally and globally) to ensure supply timelines.

• Development and implementation of the company’s internal and external marketing communications (including promotional and advertising activities).

• Seek new, creative and innovative ways to expand the business and Enhance the company’s brands.

• Co work with Brand principles (Country Manager and Product Manager of all Brands) plan and initiate the Marketing activities. Accomplish the requirements of both Brands, acquiring promotional materials for promotional activities

• Conceive, develop, schedule, assign, and manage marketing projects, promotional pieces, and sales promotion tools, e.g., advertisements, catalog copy, email campaigns, direct mail campaigns, including letters, flyers, response cards, brochures, packages, transparencies, PowerPoint presentations, etc.

• Work with other in the company’s departments to develop and implement a marketing communications plan for consistent, timely customer interaction.

• Supervise the production, design, and schedule of all marketing materials.

• Coordinate projects assigned to external vendors and agencies, including design agency, print vendors, media outlets, and mail vendors.

• In collaboration with brand manager to enhance web site content.

• Implement PR campaigns for selected launch activities to achieve maximum visibility.

• Oversee all marketing press releases and public/media relations and PR vendor activities.

• Track and report the results of public relations strategies.

• Develop the budget for the annual marketing plan. Pulse Global Home Video (Pvt.) Ltd.

April 1995 – August 2002 - Advertising & Promotions / Direct Marketing Coordinator.

Implement, Oversee & Coordinate Marketing Promotional / Direct Marketing Activities, this comprises of preparation of Promotional Materials (Presentations, POS, DMS etc.)

Coordinate/Correspond with concern Hollywood studio(s) for marketing plans and promotion approvals. Accomplish the requirements of studios, acquiring promotional materials for promotional activities.

Coordinating with press and electronic media. Exchanging information with Promotional Partners and other customers who are dealing via D.Mails or e- commerce.

Distribution of goods and customer services.

Promote Product / Movies via events and exhibitions.

Inter-office Coordination with concern departments, providing and requiring information & materials for the promotional activities.

Coordinating with PTV, Studios and sponsors to telecast Pulse Globals Feature

Films on Pakistan Television.

• Event Marketing:

• Responsible for Every Promotions Activities, from Promotions in Educational

• Institutions, Trade Exhibitions, Road Shows, etc.

• Merchandising:

• Correspond with all the licensor studios of Hollywood regarding: Materials

• Shipments, Title Selections, Clearance to Release, Scheduling & Budgeting Academic Qualification Bachelor of Science. (BSC)

From University of Karachi.

Intermediate: Science. (H.Sc)

Board of intermediate Education, Karachi.

Matriculation with Science.

Board Of Secondary Education, Karachi.

Training Dell Partner Course Certificate

Computer Skills Diploma in Computer Hardware Maintenance. From Board of Technical Education, Karachi

Knowledge of Windows, MSOffice, Internet/e-mail, Adobe Photoshop, Oracle interfaces Application

Personal Date of Birth: June 10th 1974

Married

Spouse; Summera Jawad – Wife – DOB 17th July 1986

Children(s): Minha Jawad – Daughter – DOB 17th July 2013



Contact this candidate