Lashanda Cole

**** **** **** ******

Apt ***

Lakeland, Florida 33805

813-***-****

adss54@r.postjobfree.com

Objective

I am seeking a position in the Healthcare field where my extensive experience in clinical and administrative work along with my organizational skills will make me a valuable resource to your team.

Education

01/19- Present SAINT LEO UNIVERSITY, San Antonio, FL

Currently pursuing my Bachelors degree in Business Management.

10/97- 06/98 ULTRASOUND DIAGNOSTIC, Tampa, FL

Medical Assistant Certificate

An intensive 900 hour course comprised of theoretical and practical application of essential medical assisting skills.

08/95- 5/97 HILLSBOROUGH COMMUNITY COLLEGE, Tampa, FL

Earned credits toward my nursing degree

08/89- 06/92 GAITHER HIGH SCHOOL, Tampa, FL

Earned my high school diploma

Relevant Experience

02/22/22 Present SPINE INSTITUTE OF CENTRAL FLORIDA, Lakeland, FL

Patient Care Coordinator

Responsibilities include scheduling all new auto patients to the practice. I also coordinate benefits between a patient’s health insurance and auto/PIP benefits. I also dispense all Worker’s Compensation patients their medication in-house. I am responsible for greeting all new patients to the practice and explaining my role as the patient care coordinator. I triage and answer all calls related to new patients, auto and Worker’s Compeny patients. It is also my responsibility to ensure we have authorization on file for all auto and Worker’s Compensation patients prior to their office visit and/or office procedures.

07/20- 08/21 FLORIDA ORTHOPAEDIC INSTITUTE, Tampa, FL

Orthopaedic Care Navigator

Responsibilities included but not limited to managing a group of patient population throughout a ninety-day episode of care. Gathered clinical information from our EMR and health assessments to determine any risk. Documented clinical assessments and care plans. Educated the patient and caregiver of the process and expectations of the health care delivery system throughout the course of care. Collaborated with team members in acute, post-acute and outpatient settings to identify patient needs such as home health care, skilled nursing facility, DME, physical therapy and community services.

04/19- 07/20 FLORIDA ORTHOPAEDIC INSTITUTE, Tampa, FL

Patient Services Manager

Responsibilities include but are not limited to overseeing the Administrative Assistant Supervisor with any staff and/or patient issues. I also over see the Precertification department which handles all authorizations for surgeries and/or procedures. I serve as the surgical liaison between FOI and TGH. I am responsible for reviewing departmental stats and making suggestions to the supervisors of both my departments (Administrative Assistants and Precertification). I oversee any and all recommendations for policy changes. Hold bi-weekly/monthly meetings with department heads and staff to discuss issues and/or suggestions for the betterment of the departments and patient care.

05/15- 04/19 FLORIDA ORTHOPAEDIC INSTITUTE, Tampa, FL

Administrative Assistant Supervisor

Responsible for administrative duties such as running statistics reports, arranging secretary schedules, creating new policies and standards of operations, rewriting old policies, handling patient complaints, handling annual performance reviews and evaluations. I am responsible for interviewing/hiring new employees. I also render disciplinary action and/or termination when needed. I order supplies for all new secretaries and physicians joining FOI. My duties include but are not limited to making sure the staff have the necessary training when new policy or changes are implemented. I arrange personal time off (PTO) calendars for all secretaries. I train the new secretaries who are hired. I am also responsible for retraining secretaries when needed on different protocols throughout FOI and maintaining a knowledge of our EMR system (Athena) in order to keep the staff trained and knowledgeable. I also serve as a liaison between the physicians and the secretaries ensuring all clinics run as efficiently and effectively as possible.

04/12- 05/15 FLORIDA ORTHOPAEDIC INSTITUTE, Tampa, FL

Administrative Assistant

Different duties are performed such as assisting doctor with clinical and administrative duties. I scheduled spinal surgeries and I also handled patient questions and/or complaints, scheduled necessary diagnostic testing, and handled referrals and consults to other doctors. I was also responsible for the doctor’s clinic and administrative schedule such as conferences, depositions and any other court requests, credentialing and re-certification of hospital privileges, travel arrangements and scheduling lunches and meetings. Handled high call volumes daily.

06/07- 04/12 BRANDON AREA PRIMARY CARE, Brandon, FL

Medical Assistant

Performed different procedures such as ear lavages, Pulmonary Function Test, oxygen saturations and drawing blood. I assisted with patient care and exams, triaging patients and phone calls, administering medicines, EKG’s and minor procedures. I also assisted with front office duties such as checking in patients, scheduling diagnostic tests and billing issues.

06/01- 08/06 PRIMARY CARE PHYSICIANS ALLIANCE, Tampa, FL

Medical Assistant

Triage patients, assist in patient care and exams, obtain specimens, draw blood and EKG’s. I was also responsible for general call back to patients, pharmacies, doctor offices and hospitals.

10/00- 5/01 SUNCOAST INSTITUTE OF TECHNOLOGY, Tampa, FL

Medical Instructor (Medical Assistant Program)

Instructed students on theoretical and practical medical assisting skills including: Clinical, Lab procedures, Administrative duties and insurance processing and Medical terminology.

08/98- 06/00 TGH FAMILY CARE CENTER, Tampa, FL

Medical Assistant

Assisted with patient exams, obtained specimens and rotated as front office clerk. These duties included answering phones, checking in patients, handling co-pays, assisting patients with questions and/or concerns.

08/93-08/98 MONTGOMERY WARD, Tampa, FL

Sales Associate, business office clerk, customer service representative (sales floor and business office) and extensive money balancing. I also trained new employees for the human resource department. These training included extensive computer training and customer service skills.

References Available Upon Request

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