Support Representative Service

Vanessa D. Womble

*** ****** ***** ***, ******-Varina, NC 27526

Mobile: 919-***-**** Email: *******.******@*****.***

Professional Experience

Savanna Tyler Logistics, Sanford NC 6/2022 - Present

Billing Specialist

Prepare, review, and submit invoices directly to Amazon Relay system assuring all billable transactions have invoiced

Perform various collection actions including contacting vendors by phone to resolve invoicing dispute

Review billing activities performed by the billing staff for auditing

Process and record distribution shipments delivered and received to reimburse drivers mileage

ExxonMobil c/o Xerox, Inc., Cary NC 5/2005 – 6/2022

Retirement Case Administrator / Beneficiary Support Representative

Provide customer support to the survivors of deceased participants; researching benefit information and preparing benefit packages to be mailed out to all beneficiaries

Administer documents to be mailed to insurance carriers for payment of benefits.

Monitor agent phone queue; provide scheduling for new employees and provide adhoc reports to management daily

As Workforce Management Analyst, administer Health, Welfare and Pension Plan benefit information to various Company participants in a Call Center environment; assist participants in completing pension plan paperwork to submit for payment

Coty, Inc., 1400 Broadway Rd., Sanford, NC 7/2004-3/2005

Customer Service Specialist

Provided customer information regarding product orders

Obtain payment and PO information from vendor ensuring order accuracy

Work with the Sales Dept. and customers to resolve invoicing and delivery discrepancies issuing credit to customers as needed and providing information for Accounts Receivable adjustments.

John Deere Turf Care, Hwy 55, Fuquay-Varina, NC 4/2001-3/2004

Assembled turf care large frame and lightweight mowers

Responsible for the daily flow of production on assembly line; act as line fill, in which the individual is trained and efficient in the assembly work carried out at several different workstations on his/her line.

Town of Fuquay-Varina, NC 8/1999-4/2001

Customer Service Representative

Assisted in person customers applying for Town services receiving and processing revenue from customers for water services.

Daily balancing of cash drawer; assisting customers with billing and town records

Assisted as needed with purchasing and accounts payable.

The Dialog Corporation, Regency Pkwy, Cary, NC 7/1997-5/1999

Customer Service Representative

Maintained a current status of a large base of national accounts with special emphasis on international commercial accounts creating spreadsheets for monthly reporting of customer data

Successfully communicated with customers in the collection of revenue; negotiated account settlements; processed and approved credit requests; processed invoices and statements for mailing; and assisted in the training of new hires to the dept.

LabCorp, T.W. Alexander Dr., RTP, NC 7/1996-5/1997

Account Administrator

Served as point of contact for client accounts; performed overall account management, including coordination of account setup; ordered account supplies; coordinated collection sites for breath alcohol and drug testing; served as reference source for clients on federal regulations, etc.

Clancey and Theys Construction, Raleigh, NC 7/1995-7/1996

Accounts Payable Clerk

Coded and keyed invoices for payment; made daily bank deposits; reconciled monthly account statements; researched and analyzed accounts and processed monthly computer reports

Raychem Corporation 1/1988-3/1995

Credit/Collections +

Accounts Payable/Accounts Receivable Clerk

Extended lines of credit to customers; reviewed weekly cash audit report for status of cash flow; kept updated files on customer status; made collection calls; prepared billing adjustments for clients; handled confidential correspondence pertaining to customer accounts; matched and coded invoices to corresponding purchase orders; reviewed weekly payroll reports for accuracy; prepared daily bank deposits and traveled to various customer sites to discuss account specifications

Education

Central Carolina Community College, Lillington, NC 1/2004-4/2004

Certificate of Medical Terminology

Wake Technical College, Raleigh, NC 5/1984-8/1984

Completed an Economics course

Central Carolina Technical Institute, Sanford, NC 1/1979-4/1979:

Certificate of Bookkeeping

Wake Technical College, Raleigh, NC 9/1975-5/1977

Associates in Applied Science Degree in Business Administration

Contact this candidate