Customer Service Substitute Teacher
Resume:
Mary Ferguson
Objective: To gain employment with a growing and well-established company with better opportunities and advancements where I can utilize my Customer Service Skills and Professionalism.
Education
LeTourneau University-Houston, Texas
Associate Degree in Business Management
AIB Certification-Houston, Texas
Required courses for Banking Employment
Kashmere High School/Jefferson Davis High School
Class of 1971
4607 Aspen Leaf Ln
Humble, Texas 77396
adss3v@r.postjobfree.com
EXPERIENCE
Precious Moments Learning Center
January, 2020 to January 2022
Teacher
●Instructing toddlers ages 2 to 3 years old using Bright Star and Frog
Street Curriculums on a daily basis, generating lesson plans via Excel weekly for daily activities.
Aldine ISD
August, 2009 to April, 2019
Substitute Teacher
●Elementary Education for grade levels Kindergarten through 5th
●Follow weekly lesson plans as prepared by specific grade Specialist
●Ensured that students remain on task
JPMorgan Chase Bank
February, 1978 to May, 2008-Retired
Assistant Branch Manager
●1978 to 1993 - wire transferred funds electronically between financial institutions, both Domestic and International; Supervised thirteen (13)employees (Funds Transfer Research), Assistant Supervisor of Customer Service for Domestic Funds issues
●Consumer Loan Research Analyst for Consumer customers, handling both personal and auto loans, loan applications, researching missing and misapplied loan payments
●1993 to 2008 - Retail Banking (Branch Operations) worked with local branches as Assistant Branch Manager, Personal Banker, opening new accounts i.e. Checking, Savings, IRA, Investment accounts, Certificates of Deposits
●Teller Supervisor of six (6) tellers and Manager of Sales and Services
SKILLS
●Active Listening
●Detail Oriented
●Self-Motivated
●Critical Thinking
●Persuasion
●Active Learning
●Monitoring
●Social Perceptiveness
●Time Management
●Oral Comprehension
●Speech Clarity
●Speech Recognition
●Interacting With Computers
●Establishing and Maintaining Interpersonal Relationships
●Communicating with Persons Outside Organization
●Customer Problem Resolution
●Microsoft Windows
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