JESSICA MILLER

**** **** ****** **** *** ****, Phoenix, AZ 85029 · 805-***-****

adss2y@r.postjobfree.com · https://www.linkedin.com/in/jessica-miller-ba054aa8/

Goals: To provide thoughtful and comprehensive office management as well as excellent and friendly office support to field agents, technicians, and clients. Also, to provide meaningful, thoughtful support to the CEO and other executives.

EXPERIENCE

09/13/2021 – 02/18/2022

INTERNAL OPERATIONS TECHNICIAN, BLUECROSS BLUE SHIELD OF ARIZONA

•Reviewed incoming paperwork for new groups

•Coordinated with other departments for any missing paperwork

•Entered data in multiple systems for new group paperwork

•Sent necessary documents to groups’ contacts

•Updated shared files with necessary information for further new group processing

•Corrected and completed Excel censuses for new group enrollment

10/26/2020 – 06/03/2021

PERSONAL ASSISTANT, MOVEMENT LESSON

•Readied rooms for clients

•Prepared studio for filming, including lighting, props, sound, etc.

•Filmed videos for online consumption

•Edited various forms of media and literature for accuracy of grammar and spelling

•Directed Audio Book (You Can’t Get to Mars Without Me by Michelle M Turner)

•Kept building clean

•Edited and prepared videos for online consumption

•Made calls of personal and professional nature for the company owner

•Ordered and picked up lunches

•Various business-related and personal errands, including shopping for props, office supplies, picking up medications etc.

•Aided in care of special needs children

06/17/2019 – 06/15/2020

OPERATIONS SUPPORT SPECIALIST, AMERIHOME MORTGAGE (CONTRACTED THROUGH ROBERT HALF)

•Cross-trained employees on inputting Bailee/Bank account information

•Cross-trained employees on Verifications of Employment

•Obtained Verifications of Employment through email, phone, portal searches, and online database searches

•Inputted Bailee/Bank account information

•Coordinated account issues with employees in other departments

•Uploaded/downloaded documents for loan purchase approval

• Participated in monthly and weekly meetings for operations and progress reports

03/2015 – 03/04/2019

OFFICE MANAGER/ EXECUTIVE ASSISTANT, EDGEWORTH INTEGRATION, LLC./VAS SECURIT SYSTEMS (PROMOTED FROM OFFICE ASSISTANT 9/30/17)

•Trained assistant on invoicing clients

•Trained assistant on payroll

•Prepared commissions

•Scheduled service calls

•Activated alarm systems through online portal

•Organized vendors' invoices/bills to be sent to accounting for payment

• Provided monthly tax reports

• Provided weekly income, jobs, and outgoing invoice reports

•Filling out paperwork for the office

• Ordered supplies for the office

•Kept list of supplies

•Monitored incoming and outgoing shipments

•Organized and saw to payment of CEO's personal bills

•Took payments by credit card

•Invoiced clients

•Prepared payroll

•Prepared commissions

•Answered phones and redirected calls as needed

•Filing

•Aided in transition from VAS to Edgeworth upon company buyout in 2017

EDUCATION

JUNE 2007

HIGH SCHOOL DIPLOMA, ROYAL HIGH SCHOOL

Main focus: Theater/Creative Writing

SKILLS

Proficient with Microsoft Office

Typing Speed: 73 WPM

Highly experienced with office equipment

Adept with multi-line office phones

Skilled at dealing with clients

Experience with Quickbooks

ACTIVITIES

Self-published novel in 2017 on Amazon.

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