Customer Service Development Consultant
Resume:
Lonita Whistenhunt
Mobile, AL *****
**********@*****.***
Astute and exceptionally dedicated professional with 7+ years of experience in human resources management operations. Equipped with a solid commitment to provide high-quality support to the management for consistent growth and development of human resources. Work Experience
Business Development Consultant\Remote
Randall Reilly - Tuscaloosa, AL
December 2021 to Present
· Monitor and analyze current market conditions for clients to understand the latest market trends and innovations, driving expedient adaptability to market changes.
· Initiate plans for client companies to streamline cohesive vision for marketing, sales, product design and others.
· Evaluated diverse organizational systems to identify workflow, communication and resource utilization. Operations Manager
Carvana - Theodore, AL
August 2019 to December 2021
· Manage a team of 24 operations associates, give work assignments and regularly evaluate employee performance.
· Receive and approve weekly timesheets and run bi-monthly payroll
· Meet with other operations managers monthly to ensure all staff is being effectively trained and properly utilized
Human Resource Assistant
Alabama Orthopedic Clinic - Mobile, AL
February 2016 to July 2019
· Oversaw the recruiting, hiring, and onboarding process by performing background checks, conducting interviews, issuing employment contracts and facilitating orientations
· Devised and implemented strategic HR programs promoting health and wellness initiatives, which remarkably enhanced employee engagement
· Recommended and implemented an Affirmative Action Plan that enabled the company to recruit and hire the most qualified induvial to effectively meet the business needs Member Services/Accountant
Navy Federal - Pensacola, FL
September 2012 to January 2016
· Answered questions related to accounts including balances payoffs, and online banking.
· Recognized selling opportunities and effectively sold/cross-sold bank products and services.
· Educate members and staff on how to properly use and research the mobile deposit software.
· Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments as well as actions taken.
Education
Diploma
Davidson High School
January 2012 to December 2012
Bachelor of Science in Finance
University of South Alabama College
Skills
• Supply Chain Management
• Time Management
• Active listening
• Benefits administration
• Compensation Structuring
• Recruiting
• Equal opportunities facilitation
• Workforce improvements
• Business Development
• Employee Evaluation
• Human Resources
• Customer service
• Negotiation
• Analysis skills
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