Customer Service Legal Assistant

Anna Marable

Sanford, North Carolina

912-***-**** ****.*********@*****.***

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Self-driven, highly skilled, enthusiastic, dedicated, adaptable, fast-paced learner, highly confident professional processes outstanding interpersonal, organizational, and technical abilities with over 23 years of diverse and unique experiences reinforced with a Bachelor’s Degree in Intelligence Studies along with several higher education program completions and multilingual fluency to effectively support multi-faceted positions or roles in any company or business. Core Competencies and Skills

● Multi-Lingual

● Critical Thinking

● System Analytics

● Research & Analysis

● Business Development

● Decision-Making

● Team Player

● Probability Analysis

● Data Management

● Learning Management

● Process Improvement

● Process Development

● Process

Implementation

● Cross Collaboration

● Financial Management

● Small Business

Administration

● Communication

● Curriculum

Development

● Team Management

● Flexible

● Adaptable

Professional Experience

Anna’s Cleaning Service September 2005 - Present

Owner/Manager

Sanford, North Carolina

Providing reliable and excellent service to the Sandhills region of North Carolina for nearly 20 years. Working closely with the area's largest and most reputable real estate and new construction agencies.

● Owner of a full service cleaning service

● Manage five employees

● Provide cost estimates, maintain schedules, and performance guidelines for clients

● Correspond/negotiate with customers, real estate companies, and builders

● Interview, hire, and train cleaning professionals by performing interviews and background checks

● Market, advertise, and recruit new customers

● Provide outstanding customer service

● Manage all financial aspects of the business

Reservoir International – Advanced Training and Simulation July 2018 - Present Role Player

Fayetteville, North Carolina

Entrusted with assisting in the training of the U.S. Army Special Forces training program, providing realistic simulated and situational based training for future and current Special Forces members.

● Creatively portray multiple assigned character roles

● Act out nonverbal cues with a high level of realism

● Communicate accurate information in a clear and concise manner

● Display exceptional verbal communication skills and possess strong listening skills

● Adapt to working with a multicultural team

● Able to follow direction and abide by all work procedures and policies Thriversity/TalentPerch Brought to You by Thriversity January – September 2022 Learning and Development Special Project Production Manager Sanford, North Carolina

Assisted in building cutting edge, unique, and unprecedented training for the Talent Acquisition and Recruiting Industry.

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● Successfully collaborated on the review of project results, relevant documents and reports, to identify problems, recommend and track progress on corrective actions

● Analyzed existing workflows of systems to identify and implement operational improvements

● Identify project requirements, define specifications, determine scope and document results

● Coordinate activities with internal teams and departments

● Implemented processes into production environment

● Resolved problems identified in the integration and test phase

● Developed and designed over 200 hours of specialized curriculum

● Ensure smooth processes to drive cross team collaborations

● Coordinates with teams to create key performance indicators (KPIs)

● Monitor and report on team KPIs

● Conduct quality assurance and check processes

● Work with HR and senior leadership to ensure the projects are aligned with requirements

● Led special project management processes (analysis, design, development, implementation, evaluation) and procedures

● Liaison with Marketing and Sales to meet campaign timelines and requirements Arrowhead Chiropractic Clinic January 2004 – June 2005 Chiropractic Assistant

Savannah, Georgia

Responsible for ensuring patient administration and clinic operations remain in line with clinical requirements.

● Scheduled patients, verified insurance, assembled medical records

● Assisted doctor with spinal radiographs and processed films

● Performed electrical muscle stimulation, therapeutic ultrasound, and vital signs

● Ensured outstanding customer service by answering multi-line phone and greeting patients

● In charge of opening and closing facility/setting security alarm

● Inventory control, keeping items in order

Kenneth S. Nugent, P.C. March 2003 - November 2003 Legal Assistant

Provided administrative support to attorneys and enhanced office effectiveness. Savannah, Georgia

● Provided legal assistance for a civil law attorney

● Negotiated with insurance companies

● Handled payments

● Ensured outstanding customer service by answering phones and interacting with clients

● Opened, closed, and set up files

● Verified information from insurance companies

● Update client files and answer inquiries about case

● Resolved client issue

System Application Training Services March 1999 – November 2001 Education Center, Lab Technician

Delivered Instruction to soldiers and the community in system applications. Fort Campbell, Kentucky

● Performed PC maintenance and updates

● Conducted warranty repair

● Administered proctored tests

● Prepared case folder

● Incorporated notes to the appropriate form/folder

● Referred to Family Advocacy when needed as well as off- base resources and other services available

● Processed and scored assessment questionnaires initially and on a follow up basis as specified by the research program

● Entered client data and related information into the child and spouse abuse database Anna Marable Page 2

Education and Training

Accessibility Fundamentals for Instructors and Course Designers Blackboard Certification 2022 Fundamentals of Digital Teaching and Learning Blackboard Certification 2022 Designing for Digital Teaching and Learning Certification 2022 Fayetteville State University, Fayetteville, North Carolina, Bachelors of Arts - Intelligence Studies 2015 Sandhills Community College, Pinehurst, North Carolina, Associates in Arts - General Studies 2013 Armstrong Atlantic State University, Savannah, Georgia Associates of Arts 2003 Hopkinsville Community College, Fort Campbell, Kentucky, Associates of Arts 2001 Skills and Software

Multi-Lingual: Fluent in Hungarian, Romanian, and English. Software: Microsoft Office Suite, Monday.com Project Management, Google Drive Suite, Blackboard Learn, Blackboard Genius, Slack, Grammarly, Teachable

Operating System: Windows

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