Customer Service Representative
Resume:
Vicki Jury
Senior Representative Advocate - Capital One
Henderson, NV 89015
***.*********@*****.***
Work Experience
Host
Walmart - Henderson, NV
November 2019 to June 2022
I would check customers receipts when they would leave the store. Also, I would assume customers in the store.
Senior Representative Advocate
Capital One
October 2015 to May 2019
I have worked with this company for over three years. I truly enjoy working with the public. My responsibilities are calling customers on their accounts and trying to get them back on track with payment plans when their account is past due
Customer Service Representative Merck Medco
July 1998 to May 2013
I have accomplished at the job at capital one to give the best customer service and to help with getting the member back on track with the best plan that meets their needs. At the job at Merck Medco I would order refills of their medications and give the guidelines and pricing of their medications under the pharmacy plan. I also help train new representatives who came on board and was awarded the first representative of 500 representatives to achieve excellent customer service and to achieve 100 percent on the monitored calls. Education
Princeton High School
June 1975
Skills
• Word and Microsoft (10+ years)
Assessments
Customer Focus & Orientation — Highly Proficient
October 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Sales: Influence & Negotiation — Proficient
October 2019
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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