Technician Assistant Customer Service

DAISY CENICEROS-CAROZA

*** ***** 915-***-**** ***************@*****.***

OBJECTIVE

Graduated cosmetologist student in Milan Institute of Cosmetology seeking to begin as a hairstylist/ hair colorist.. I am eager to apply my customer service and grow my experience as part of the established institution

EXPERIENCE

NEXT ERA ENERGY FPL (FLORIDA POWER &LIGHT)

● Under direct supervision:

● Respond to customer requests inquiries or complaints

● Assisted with agency inquiries and Medical Essential Service Program (MESP)

● Transferred or refered sales leads accordingly

● Used company's Predictive Dialer System as needed to contact customers regarding their past due accounts

● Performed other job-related duties as assigned

DOLLAR TREE INC

● Cashier June 2021-Nov 2021

● Meeting and greeting customers

● Assisting in sales

● Answering questions about products services

● Stock merchandise.

VOLUNTEERING EXPERIENCE

Nail Technician Assistant

2016-2018

● Performed nail errands bringing any necessity cosmetics for the next client’s appointment

● Making client appointments

● Answering phone calls & text messages

EDUCATION

San Elizario High School (4 years)

● High School Diploma for College Preparation

● 2.7 GPA

● Class of 2015

El Paso Community College Mission Del Paso Campus (1 year)

● No diploma

● 2.4 GPA

Milan Institute of Cosmetology- El Paso (June 1st-ongoing)

● Diploma

● 3.8 GPA

SKILLS

Interpersonal skills

Computer skills

Customer service

Active listening

Speed

Basic Math Skills

Personable

Hard working

POS systems

2

Verbal Communication Skills

Bilingual in Spanish & English

3

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