Medical Courier Front Desk
Resume:
Curriculum Vitae of
Lee-Ann van der Merwe
Flamwood
2571
********@*****.***
Objectives
To learn more from my prospective employers and to put my acquired knowledge and expertise to the benefit of the institution.
To maintain and improve on the quality of the service by hard work and dedication.
To avail myself for further studies.
To always a deliver a profitable turn over to the business
Provide administrative and clerical support
Manage the day to day front desk operations for a busy practice
Greet all patients and checked for necessary information
Maintain a clean organised professional work and waiting area
Courses In house training :
Excol (imaging system)
Phoenix
Inbound patient care call centre
Patient care consultant training
Medi-switch
Elexir (Standard and live)
Experience
Account manager for Paediatric practice
General reception
Capture of personal details
Scheduling appointments
Filing blood results
Medical aid enquiries
Confirming of emergencies that must be seen by Doctor
Typing & printing of duty list
Assisting patients with account queries
Capturing details of new members
Private member billings
Medical aid billings
Effectively dealing with medical aid rejections and billing issues
Obtaining authorization for in hospital admissions
Keeping record of all cash transactions
Typing of professional referral letters
Giving reports back on the gynaecological well fare of babies post-birth
Patient care quality control consultant
Training of new consultants
Courier deliveries to partners
Silent listening to customers under my supervision
Disciplinary issues
Monitoring of customer complaints
Achievements:
The paediatric practice I worked for reported a 90-100% turn over while in previous years, it was less than 80%. I gained the practice accounts manager status after the previous employee left on pension.
I have also been a team leader while working as a quality consultant at an inbound-outbound call centre for a medical courier company. In my team there were 16 consultants working under my delegation.
Competencies
Well established knowledge of Microsoft Office
Knowledge in the working of medical aid billing
Medical terminology in Paediatrics, medicine and general biology
Individual as well as team player
Well knowledgeable in medical ethics
Practical thinker in effectively handling spontaneous issues
Training of staff in call centres
Data capturing for various tasks
Work experience in the last 15 years
Dr MB Mason: 01 March 2019 to 31 July 2020
Account manager for Paediatric practice
Receptionist
Medical aid enquiries
Confirming of emergencies that must be seen by Doctor
Typing & printing of duty list
Assisting patients with account queries
Private member billings
Medical aid billings
Effectively dealing with medical aid rejections and billing issues
Keeping record of all cash transactions
Typing of professional referral letters
Giving reports back on the gynaecological well fare of babies post-birth
Dr S Samovich: 01 January 2013 to 28 February 2019
Account manager for Paediatric practice
Receptionist
Medical aid enquiries
Confirming of emergencies that must be seen by Doctor
Typing & printing of duty list
Assisting patients with account queries
Private member billings
Medical aid billings
Effectively dealing with medical aid rejections and billing issues
Keeping record of all cash transactions
Typing of professional referral letters
Giving reports back on the gynaecological well fare of babies post-birth
Data capturing for various tasks
Direct Medicines 01 March 1991 to 30 October 2012
Taking orders for chronic or acute medicines
Logging of non-delivery of medication
Capturing of personal details
Confirming what medication is authorized by medical aid
Confirming PMB medication
Silent monitor of customer care agents
Discipline issues
Training of consultants
Dallas Discount Liquors January 1988- September 1990
Cashier
Ordering of stock
Cash up of other tills
Stock count
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