TERESA FURMAN

*** **** *** *. ********* Rapids, WI 54495

715-***-****)

adss0p@r.postjobfree.com

Accomplished Customer Service professional experienced in providing services to a set of diverse customers with solid listening and communication skills. Strong interpersonal skills and creative problem solver. Hard working and committed to results.

ASPIRUS HOSPITAL AND DOCTORS CLINIC

DATES FROM 5/2021– TO PRESENT

PATIENT ACCESS SCHEDULER

Answers 75-125 inbound calls per day to schedule patient appointments following established protocols that promote physician and patient satisfaction, as well as schedule efficiencies.

Places outbound calls to patients to schedule follow up and referral appointments, and reschedule missed appointments in order to promote continuity of care.

Maintains a friendly, personal and professional demeanor while interacting with patients via the telephone.

Performs duties independently and demonstrates sound judgment when handling difficult or critical situations that may involve patients.

Identifies and reports problems while offering suggestions for improvement.

Works with other departments to ensure efficient operations.

Maintains a clean workstation.

Collaborates with co-workers and external departments to maximize results and provide a positive customer service experience

Maintains strict patient confidentiality.

Participates in professional development activities related to customer service, with appropriate approval.

Screens and directs telephone calls to the appropriate staff members.

Maintain EPIC work queue, if applicable.

Responds to emergency phone calls according to protocol.

Perform clerical functions and provide back-up clerical support to other departments, as required.

Performs all other duties as assigned by the Manager.

MARSHFIELD CLINIC

Temporary Assignment: Medical Records 10/2020 to 1/2021

Release of Information Department

Customer service representative

Take calls from patients and facilities to order medical records

Follow state and federal guidelines when releasing PHI

Work with Rightfax, Healthsource, CMR, CMD, and several other programs

Carefully review medical records in compliance with ROI policy and procedures

Process orders, write correspondence letters

Data entry

Attend manager meetings to advise managers on how our customer service is as the primary customer service rep answering many of the phone calls.

Ability to answer a large call volume and write up orders in a timely manner

Compliant with time sensitive record orders

CENTRAL WISCONSIN COUNSELING ASSOCIATES

DATES FROM 11/19 TO 9/2020

FRONT OFFICE COORDINATOR

Answered a high volume of calls daily. Took detailed messages and documented all calls in clients file. Identified client in distress and directed call to therapist or crisis line.

Scheduled a multitude of appointments for therapists always mindful of their schedule and work hours.

Faxed, mailed, scanned and shipped documents daily.

Excel and Word proficient

Follow state and federal guidelines for PHI

Insurance billing, understanding of CPT codes and modifiers. Knowing different billing codes and modifiers for masters, bachelor and psychotherapist degrees. Verified insurance coverage for each client. Billed for WCCS, all major insurance companies, state insurance and EAP’s. Billed MSTC. Tracked payments from insurance companies online or called. Checked EOB’s. Verified insurance coverage for testing for ADD, ADHD and all other testing.

Collected payments from insurance companies and clients. Set up payment plans.

Data entry such as entering new clients into our system. Taking clients information always mindful of being discrete. Entered all pertinent information into system paying attention to details.

Release of information following office, state and federal guidelines. Attention to details for signatures and dates.

Sent statements in mail monthly creating invoices for dates of service.

Kept detailed records of current clients, past clients and new clients.

Screened clients daily before appointments in office for COVID19. Took temperatures asked health questions per office guidelines.

Looking for a full-time position M-F 8 to 5. Expected pay would be $16.00 an hour to start

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