Center Associate Customer Service

Ashliee Smith

Winchester, CA *****

*******.*******@*****.***

PROFESSIONAL HIGHLIGHTS / Work Experience

● 10+ years progressive experience in Customer Service and Cash Handling

● 6 years experience as Assistant Branch Manager

● Proficient in assisting accounts personnel with locating and reconciling data

● Highly competent at typing and keyboarding

● Proven ability to use various software applications such as Microsoft OfficeSuite and Spreadsheets

● Provided prompt customer support with a professional, friendly, and patient attitude

● Trained new hires on company specific policies, procedures, and compliance guidelines

● Received a 5 star customer satisfaction rating through voice, chat, and email communications

● Listened, diagnosed, and resolved technical issues guiding users through step by step solutions

● Politely addressed any customer complaints, escalating to management when necessary

● Exceed the standards of customer service experience by maintaining a friendly and customer focused approach

● Received payment, by check,credit cards, vouchers,and automatic debits.

● Issued receipts,refunds,credits, and change due to customers.

● Established or identified prices of goods, services or admission,and calculated bills using calculators, cash registers, or optical price scanners. WORK HISTORY

● Moneytree- Assistant Branch manager 2016-2022

● Spectrum- Customer Service Representative 2014-2016

● Vivant- Bartender 2014-2016

● Walmart- Cashier/ Money Center Associate 2012-2014 EDUCATION

High School Diploma, San Diego, CA 2009

Associates Degree, Cuyamaca Commuity College San Diego, CA 2012

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