Customer Service Delivery Specialist

Scott C. GIBSON

*** ****** ****** • Tampa FL ****4

813-***-**** • *******@*****.***

Success oriented individual with desire to learn / teach others

Positive attitude...strong sense of responsibility

Ability to analyze problems and arrive at viable solutions

Excellent rapport with clients as well as co-workers

Dependable...Conscientious...Efficient...Personable

Ability to handle stressful situations, Patient, Perseverance & Resilient 03/20~ Present DISPATCH, ROADIE, FRAYT & SKIPCART GIGS Tampa, FL Delivery Specialist Daily activities include constant monitoring of all four Gig based delivery apps while carefully selecting desired jobs in and around the south Florida region. Ability to quickly calculate load, travel time, fuel and quickest routes to achieve timeline goals. Responsible for arriving at designated pick-up locations then communicating orders with vendor. Responsibilities include handling fragile merchandise, loading and securing items safely for transporting to residential and commercial clients in a safe, effective and timely manner. Day to day duties include excellent customer service skills, calculating quickest navigational route to ensure delivery goals, ability to load and unload heavy products securely, maintaining vehicle and equipment in optimal condition, updating delivery app platforms, processing required signatures and paperwork to complete job requirements. Consistently maintain a 5 STAR rating while logging over 1,720 deliveries with over 20,000 regional miles.

01/07~05/20 XTREME XPERIENCE RENTALS, INC. Valrico, FL President of Sales/Operations Owner / Operator of a successful Luxury Motor home leasing company for 13 years maintaining between 10-17 Motor homes. Designed contracts to lease Owned Motor homes from owners enabling valuable leasing terms to customers while helping owners supplement their income. Duties include extensive prospecting for new business through new / existing clients, referral business, handling inquiries through our website, social media and managing phone calls to set on site appointment, one call close to collect deposit for future RV rental reservation. Complete extensive walk through training of complete systems; provide delivery of the Motor homes at client location, process returned units for any damage’s and cleanliness, follow-up with past clients to ensure satisfaction. Typical operation of business includes; Some travel to attend national RV shows and other events for prospecting new clients and acquire new business relationships, Multi-tasking Marketing, Accounting, Maintenance, Sales, Insurance follow-ups, Networking, Entertaining clients, Training potential clients and Consulting contracted services.

10/09~08/18 PENSKE TRUCK LEASING AGENCY. Valrico, FL President of Sales/Operations Operation liaison between District office and Agency, extremely fast paced, deadline oriented, multi-task position with processing and securing commercial accounts and walk-ins along with scheduled customers per day thru my Agency. I was responsible for completing all aspects of a sales process from quoting to selling and meeting all sales requirements over and above expectations from District. My responsibilities included daily sales, completing contracts, payments, verification, Insurance. I consistently achieved goals in up-selling supplies, Insurance and amendments to contracts for customers. Provided exceptional training and informative check-outs, explanation of policies and procedures with the customer to ensure a safe and comfortable departure. Daily responsibilities for completing quality control inspections to ensure a clean, fully operational Vehicle for rental. Extended courteous and informative customer service, customer relations while resolving client’s complaints & cancellation requests in a timely manner.

References Available Upon Request