Customer Service Retail Associate

FROZAN QAYOUMI

Toronto, ON M*H*B* 437-***-**** ***.*****@*****.***

SUMMARY

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Diligent Retail Associate skillful in connecting with people and promoting products. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Experienced in maintaining stock and setting up promotions.

SKILLS

EXPERIENCE

03/2010 to 03/2020

Retail Sales AssociateSurplus Business Goup Kabul, Kabul

Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.

Helped customers by answering questions and locating merchandise.

Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.

01/2008 to 01/2014

Teacher Rasol Amin High School Kabul, Kabul

Built and strengthened positive relationships with students, parents and teaching staff.

Differentiated instruction according to student skill level.

Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.

Established and enforced rules for behavior and procedures to maintain order among students.

Worked one-on-one with at-risk students on core subjects.

EDUCATION AND TRAINING

03/2002

High School DiplomaDurkhani High School Krati Mohmorain Kabul

ACTIVITIES AND HONORS

Member, Small Business Association (2008 - present)

Member, Teacher Association

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